Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Renaultcaptor gave this product an overall rating of 5 / 5

Excellent service

I purchased a car insurance, the service was exceptionally easy and brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Renaultcaptor

Jamesttt gave this product an overall rating of 4 / 5

Good start

Bought aviva plus car insurance . First time with Aviva so will see how we go but I primarily bought this policy , (even though cheaper policies out there )as do not want to continuously change company each year , that I can stop the policy anytime without a charge and liked the fact that RAC breakdown cover can be included for a good price. Was a bit confused at first between quotes online for aviva and avivaplus but a quick online chat sorted out what I needed . Would have given 5 stars if a little bit cheaper .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jamesttt

Alexander gave this product an overall rating of 5 / 5

Helpful call centre and friendly service

Car insurance. Not the cheapest quote but the best all round to suit my needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alexander

Mark gave this product an overall rating of 5 / 5

Great experience

Really decent price and enen went cheeper finding out I had 9 years ncb instead of four forgot I had mobility car thew years back

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

Fraster gave this product an overall rating of 5 / 5

So far so good

For the level of cover and the assurance of a 5 star rated Insurance I am happy with my pricing this year

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fraster

MA51GAR gave this product an overall rating of 1 / 5

LONG WAIT ON PHONE

WAITED OVER 45 MINUTES ON ONE CALL AND 36 MINUTES ON ANOTHER THIS IS RIDICULOUS FOR A COMPANY THE SIZE OF AVIVA VERY DISAPPOINTED AS OUR TIME IS VALUABLE

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
1 / 5

Hi Thanks for taking the time to leave your feedback, we really appreciate it. I'm sorry that you've had to wait so long to speak to our claims team, this isn't acceptable you're right. The quickest way to log your complaint is via our Claims Live Chat team which can be found here: https://www.direct.aviva.co.uk/MyClaims/Public/Motor

Andy, Aviva Online Team

MA51GAR

Tezza gave this product an overall rating of 5 / 5

Great value

Car insurance on renewal I was impressed with the ease of the website and the value, it was easy to get a quote and with a company that you feel you can trust to look after you in the event of a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tezza

trickydicky gave this product an overall rating of 5 / 5

Good British Company

Motor and Home Buildings/Contents purchased. I am a former Aviva employee now Aviva pensioner so I appreciate good value for my money. Also my insurance were formerly with LV and Legal and General for many years -good British Companies that have been swallowed up by Allianz. Time to go back to my roots! You should go back to the Norwich Union branding

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trickydicky

Back to top