Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Margie gave this product an overall rating of 4 / 5

Customer

Bought car insurance from Aviva. I have a pension with them so I got a bit of a discount. The online process was simple & uncomplicated. Although not the cheapest of all the quotes I went for this one as it is the best value.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Margie

JR007 gave this product an overall rating of 5 / 5

excellent service and cover

motor insurance policy moved to Aviva. competitive better premium and great cover. Customer service on the phone clear and precise and exceeded my expectations. Well done to all

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JR007

Suzi gave this product an overall rating of 3 / 5

My insurance purchase

I have bought car insurance for my Hyundi and looked on comparison sites which were cheaper but didn’t give the cover I wanted. We have house insurance and have also benefit from that. So value for money within parameters was ok.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Suzi

ROBBIE gave this product an overall rating of 5 / 5

easy to use website even for a 70 year old like me :-).

pleased with the service and ease of getting the car insurance but wasn't impressed with the price for a second car to be added to the policy as a back up car with little use/mileage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ROBBIE

Stuey gave this product an overall rating of 4 / 5

Good

Very competitive Easy to follow Would use them again for other insurances

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Stuey

Parker gave this product an overall rating of 5 / 5

I am very happy

I am very satisfied. I am happy to joined Aviva Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Parker

RMEdin gave this product an overall rating of 5 / 5

Excellent customer service

Bought a car insurance recently .. I also had my SIPP and I come protection with them and from the beginning of the quote they have been wonderful. Competitive quote, easy to contact and cleared my doubts .. responded well to queries .. always recommend them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RMEdin

Tabs gave this product an overall rating of 5 / 5

Good product - good price -easily managed online

I bought comprehensive Car insurance with no claims protection

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Tabs

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