Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mike gave this product an overall rating of
Excellent registration and customer support
13/01/2020
I took a car insurance for the first time and the overall experience from both creating a policy as well customer service which I had to call twice was excellent, with the staff being polite, very helpful, and clear on all the issues.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
Bestfitter gave this product an overall rating of
Excellent price!!
13/01/2020
Like for like quote for our comprehensive car insurance saved us over 100 over our previous insurer!! Interest free credit was a fantastic bonus!!!
I would recommend Aviva to a friend
- By:
- Bestfitter
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bestfitter
Paul gave this product an overall rating of
No nonsense- plain and simple
12/01/2020
Business insurance for L200 pick up - would advise everybody to try AVIVA first
I would recommend Aviva to a friend
- By:
- Paul
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paul
Tommy gave this product an overall rating of
Rubbish
10/01/2020
Bought car insurance phoned to report a accident E-Mailed them to let them know the other party was admitting liability and would get the car repaired. never got any reply from them poor poor service.
- By:
- Tommy
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
Thanks for taking the time to leave us a review. I'm sorry to learn that you didn't receive a response to your claim. I've sent you an email so we can investigate this for you.
Tasha, Aviva Online Team
Tommy
Rick gave this product an overall rating of
Easy to deal with.
10/01/2020
Car insurance purchased. Very competitive price which enabled me to switch from the existing insurer. Same terms and conditions so happy to change.
I would recommend Aviva to a friend
- By:
- Rick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rick
Happy gave this product an overall rating of
Happy with price and monthly payments with no charges
10/01/2020
Happy with price and monthly payments with no monthly payments
I would recommend Aviva to a friend
- By:
- Happy
- Gender:
- Male
- Age:
- 65 or over
Happy
Buoyroy gave this product an overall rating of
Great knowledge
09/01/2020
Multi car insurance, Great help and advice from the very first phone call, I think I spoke with at least 4 different advisors before purchasing, they were all the same with their knowledge and advice, would highly recommend them
I would recommend Aviva to a friend
- By:
- Buoyroy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Buoyroy
AMANY gave this product an overall rating of
GREAT CUSTOMER SERVICE
09/01/2020
bought multi car insurance and it is so ideal that Aviva do not charge interest when paying monthly. also i had rang up in regards to removing a named driver it was quick to get through and you had the option of choosing the music you wanted to listen to whilst on hold.
I would recommend Aviva to a friend
- By:
- AMANY
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
AMANY