Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Mike gave this product an overall rating of 5 / 5

Excellent registration and customer support

I took a car insurance for the first time and the overall experience from both creating a policy as well customer service which I had to call twice was excellent, with the staff being polite, very helpful, and clear on all the issues.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Bestfitter gave this product an overall rating of 5 / 5

Excellent price!!

Like for like quote for our comprehensive car insurance saved us over 100 over our previous insurer!! Interest free credit was a fantastic bonus!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bestfitter

Paul gave this product an overall rating of 5 / 5

No nonsense- plain and simple

Business insurance for L200 pick up - would advise everybody to try AVIVA first

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

Tommy gave this product an overall rating of 1 / 5

Rubbish

Bought car insurance phoned to report a accident E-Mailed them to let them know the other party was admitting liability and would get the car repaired. never got any reply from them poor poor service.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave us a review. I'm sorry to learn that you didn't receive a response to your claim. I've sent you an email so we can investigate this for you.

Tasha, Aviva Online Team

Tommy

Rick gave this product an overall rating of 5 / 5

Easy to deal with.

Car insurance purchased. Very competitive price which enabled me to switch from the existing insurer. Same terms and conditions so happy to change.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rick

Happy gave this product an overall rating of 5 / 5

Happy with price and monthly payments with no charges

Happy with price and monthly payments with no monthly payments

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Happy

Buoyroy gave this product an overall rating of 5 / 5

Great knowledge

Multi car insurance, Great help and advice from the very first phone call, I think I spoke with at least 4 different advisors before purchasing, they were all the same with their knowledge and advice, would highly recommend them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buoyroy

AMANY gave this product an overall rating of 4 / 5

GREAT CUSTOMER SERVICE

bought multi car insurance and it is so ideal that Aviva do not charge interest when paying monthly. also i had rang up in regards to removing a named driver it was quick to get through and you had the option of choosing the music you wanted to listen to whilst on hold.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AMANY

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