Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Rick gave this product an overall rating of 5 / 5

Easy to deal with.

Car insurance purchased. Very competitive price which enabled me to switch from the existing insurer. Same terms and conditions so happy to change.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rick

Happy gave this product an overall rating of 5 / 5

Happy with price and monthly payments with no charges

Happy with price and monthly payments with no monthly payments

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Happy

Buoyroy gave this product an overall rating of 5 / 5

Great knowledge

Multi car insurance, Great help and advice from the very first phone call, I think I spoke with at least 4 different advisors before purchasing, they were all the same with their knowledge and advice, would highly recommend them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buoyroy

AMANY gave this product an overall rating of 4 / 5

GREAT CUSTOMER SERVICE

bought multi car insurance and it is so ideal that Aviva do not charge interest when paying monthly. also i had rang up in regards to removing a named driver it was quick to get through and you had the option of choosing the music you wanted to listen to whilst on hold.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AMANY

doineedone gave this product an overall rating of 5 / 5

Great service

Bought my pick up insurance, very easy to use website and paperwork all arrived very promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

doineedone

Gmac gave this product an overall rating of 1 / 5

Poor service

Very poor service on the phone. No support for existing customers or any kind of loyalty.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback. I am disappointed to see that you have not received the usual high level of service that we aim to provide our customers. I have arranged to send you an email to gather more details about your concerns so we can get these raised and hopefully resolve.

Will, Aviva Online Team

Gmac

Jane gave this product an overall rating of 1 / 5

very poor service

car insurance for my husband. No policy received after two weeks and unable to drive vehicle throughout xmas period. called and was told docs had been posted. never received. requested duplicates. never received. Been holding on phone forever from channel islands! was hoping to move all policies but having regrets now!

By:
Gender:
Female
Age:
45 to 54
Customer experience
1 / 5
Ease of purchase
5 / 5

Jane

joles gave this product an overall rating of 5 / 5

Straight forward customer service

Bought car insurance and it was the easiest and best car insurance buying experiance i have ever had. Everything was easy to understand and navigate through.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

joles

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