Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Mike gave this product an overall rating of 4 / 5

Easy web site

Have been an Aviva customer through a broker for quite a few years, As money is now tight I decided to try Aviva Direct, I purchased the same car insurance and with extras such as legal and no claims protection I'v saved nearly 80 pounds. And with the knowledge I still have the security of insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Mike

Liam gave this product an overall rating of 4 / 5

Took payment, insurance didn't activate

I paid for car insurance but there must have been a glitch in the system, because it took the money and did not complete. After speaking with someone through customer services the insurance was manually activated a few days later. Make sure you receive a confirmation email after purchasing insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Liam

Star gave this product an overall rating of 5 / 5

Amazing

Got a car Insurance quote which was so easy going compared to other car insurance companies... & was cheaper than all others , was really surprised... would highly recommend Aviva .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Star

Amboman gave this product an overall rating of 5 / 5

Very competitive

Not all comparison sites are good. I've fallen in to their traps before. Their quotes sometimes hide the cost of extras and excesses until you click the buy button. I found Aviva to have an excellent website for quotes. Easy to understand questions. And fast, efficient and competitive quotes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amboman

Fisherman gave this product an overall rating of 5 / 5

Great customer service at very competitive rates

House Insurance and Car Insurrance bought in the same week. Excellent rates with excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fisherman

derek gave this product an overall rating of 5 / 5

very good customer service, firstly I rang and the receptionist informed me that if I went on line it would save me money and get an online quote.TH

The quote I got was great about the cheapest I had received after I had previously had quotes from another 5 companies.I have found a good car insurer who I could stay with for a couple of years.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

derek

PaulGX gave this product an overall rating of 5 / 5

Very easy, food price

Got all the options I wanted and significantly less than my previous car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulGX

Snookster gave this product an overall rating of 5 / 5

Van insurance

Recently purchased van insurance. Conducted the whole process online which was really easy and user friendly unlike some sites. My quote was very good, much less than the rest so added extra benefits and still cheaper than rest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snookster

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