Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Bode gave this product an overall rating of 5 / 5

Fast and easy

Online quote for home and car insurance. Easy to use website, good prices and monthly payments at no extra cost. What more do you need

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bode

Moose gave this product an overall rating of 5 / 5

Superb help and complete understanding, felt confident in the policy I was purchasing all clear and prescise

Brought a motor policy for my truck , with no hidden stitch ups . Exactly the policy I required a bit of upselling but nothing forced and felt obtained a policy that was correct for me .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moose

Cano gave this product an overall rating of 4 / 5

Good service

Purchased online , good value compared to insurer I had been with for a while, easy to navigate online portal, interest free payments a bonus as well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Cano

SteveinNorthumberland gave this product an overall rating of 4 / 5

Extra Excess was a Surprise

Had car insurance for 6 year old BMW. Cancelled this on acquiring a 3 year old Mercedes. Expected some increase in premium but was disappointed that there was an additional excess. This made Ariva less competitive but I stayed with them for this year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Thanks for your positive review Steve and for staying with us. I appreciate the disappointment involved. We include a higher excess on higher risk vehicle, which is usually due to a combination of their performance and value. I hope we will continue to be competitive on your renewal for your new car.

Yannis, Aviva Web Team

SteveinNorthumberland

Bluelightnin gave this product an overall rating of 5 / 5

Honest and helpful

There was a problem with my online account when I first tried to get a quote. When I called up the staff never doubted the issue and resolved everything patiently answering all my questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Bluelightnin

A customer gave this product an overall rating of 5 / 5

Good customer care

Full car insurance and the gentlemen I spoke to was very helpful

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Govi gave this product an overall rating of 5 / 5

Quick and simple

Had a very good experience buying my insurance. It was very quick and straight to the point

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Govi

WoldsTalisman gave this product an overall rating of 5 / 5

Really Professional Service

I was delighted to place my car insurance with AVIVA after so much uncertainty with other providers. All the staff with whom I spoke were so friendly, knowledgeable and interested to listen to what I had to say. My cover is much more than I could have obtained elsewhere and I would definitely recommend AVIVA Plus to anyone who wants a good comprehensive cover with additional services. I now have complete peace of mind to enjoy my new car.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WoldsTalisman

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