Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Roli gave this product an overall rating of
Easy and simple and cheap
09/04/2020
Great company, great prices and not only on car I surance but on life insurance. No other company could beat Aviva prices so far! Very happy.
I would recommend Aviva to a friend
- By:
- Roli
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Roli
MrBas gave this product an overall rating of
excellent on line customer serivce
08/04/2020
Professional on line multi car discount offer and follow through, resuting new business for Aviva. I am a happy share holder to see the work in action.
I would recommend Aviva to a friend
- By:
- MrBas
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MrBas
kate gave this product an overall rating of
Great Service
07/04/2020
Great service and prices and recommended by a family member.
I would recommend Aviva to a friend
- By:
- kate
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
kate
Jonesey gave this product an overall rating of
Great Customer Service
07/04/2020
Not a purchase, but I'd retained my private plate and needed to assign it to my new car. These are difficult times obviously; I didn't try to phone and no live chat was available, so I emailed my request and it was handled efficiently, AND no with no sneaky 'admin fee'. Thanks Aviva. Now all I need you to do is to confirm my insurance with TopCashback so that I can reap my reward!
I would recommend Aviva to a friend
- By:
- Jonesey
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jonesey
Sajad gave this product an overall rating of
Great company
07/04/2020
Excellent staff,excellent service at all times,competitive prices and excellent policy made life easier 5 star all round.
I would recommend Aviva to a friend
- By:
- Sajad
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sajad
Nonickname gave this product an overall rating of
Excellent value
07/04/2020
After checking with many of the leading insurance companies I purchased my renewal car insurance from Aviva. I found the web site was easy and quick to use.
I would recommend Aviva to a friend
- By:
- Nonickname
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nonickname
Bagpuss gave this product an overall rating of
Quick and easy online purchase
07/04/2020
Car insurance. Quick and easy and great value for money. Also have life insurance and pension. Clear documents and good communication.
I would recommend Aviva to a friend
- By:
- Bagpuss
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bagpuss
Paulvxr gave this product an overall rating of
Car insurance
06/04/2020
Excellent product and service. No issues. Returning customer due to price. Please try and keep existing customers long term and not put the Price up a ridiculous amount each year which will not retain customers.
I would recommend Aviva to a friend
- By:
- Paulvxr
- Gender:
- Male
- Age:
- 45 to 54
Paulvxr