Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Bluenose gave this product an overall rating of 5 / 5

Car Insurance

I have purchased car insurance having already being insured for annual travel. It was purchased online and not only was the price good ( as 2nd product being insured a discount was made available) but the process was very simple and quick. Once the quote was accepted everything was available to download and print at home. Could not have been easier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bluenose

StriplingWarrior gave this product an overall rating of 5 / 5

Easy to understand and navigate

Nice and easy to deal with and the pricing was in the ball park of where I thought it would be

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

StriplingWarrior

NBay gave this product an overall rating of 4 / 5

Fast claim process and customer service

Submitted a motor claim and within hours received request to book the repairs. Spoke to CS agents few times on phone and via online chat - very pleased with their responses and service. But did not use the repairs so can not comment on it.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

NBay

JD999 gave this product an overall rating of 5 / 5

Easy Useage

To be fair it was not the cheapest of prices but using the web, getting a quote was so easy. I have my house insurance with Aviva and there was a 10 percent discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JD999

Johnboy gave this product an overall rating of 5 / 5

Great customore service

Really pleased I got a good deal, cheaper than my old insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Johnboy

Anna gave this product an overall rating of 5 / 5

Great insurer

That's my 2nd insurance with Aviva and like always I'm so happy. Great price. Awesome customer service - always helpful. Great offer. I honestly love it ! :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anna

Sarah gave this product an overall rating of 5 / 5

Good price and easy to switch.

With our van insurance due for renewal and looking very expensive, I thought I would see what price Aviva could offer as we have a number of other covers with them. The price was one hundred and fifty pounds cheaper and offered more! I used the online portal to switch in less than five minutes. All our cover is now in one place.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarah

Madbill gave this product an overall rating of 5 / 5

Great customer service

Car insurance was very easy and straightforward to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madbill

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