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Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Wayne gave this product an overall rating of 1 / 5

Website won't let me add a driver. Phone call results in long boring voice menu.

I bought car insurance, but probably won't renew because of nonexistent customer service. Customer service is a total failure. I'm sorry I bothered with Aviva.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, It's a shame to see this. If we can help in anyway please feel free to contact us one of our social media channels via Facebook or Twitter with your policy details and query and we'll do all we can to assist you. Thanks

Natalie, Social Media

Wayne

Zana gave this product an overall rating of 5 / 5

Best

Excellent I have insurance with aviva excellent customer service and good price thanks for everything

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Zana

None gave this product an overall rating of 5 / 5

Very pleased so far

I bought Aviva House insurance to start with because of the gentleman I spoke to on the phone. He was extremely helpful and informed and the price was right. Based entirely on this I have decided to switch car insurance to Aviva. Fortunately I haven't yet had to make any claims, so can't comment on that process.

I would recommend Aviva to a friend

By:

None

yorkieb gave this product an overall rating of 5 / 5

excellant customer service

car insurance it was easy to talk yo somebody who explained all the details which i was concerned about

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkieb

Grumpy gave this product an overall rating of 1 / 5

Nothappyatall

Car and van insurance worst sites ever used first and last time that I shall use your company

By:
Gender:
Male
Age:
65 or over

Hi there. I'm really sorry to hear of your online experience today. If you've not already been in touch with us directly about this and would like us to address your concerns, please feel free to contact us on the below links. Kind regards,

Jake, Web team

Grumpy

Edenco gave this product an overall rating of 5 / 5

Simple and easy to use site with no tricky questions and no age limit.

Comprehensive car insurance for a rather aged driver! Surprised there were no specific questions related to age - but not really relevant anyway as I'm fit and active. It was a good experience for on-line application.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Edenco

Klhep gave this product an overall rating of 5 / 5

Excellent

I purchased car I surance with aviva in November 2020 as they were the cheapest I could find. The price was great and the process of purchasing was really quick and simple. The aviva app allows you at access your policy documents and make any ammendments that you may need. Your given new quote of necessary before proceeding. In June of this year I purchased a new car and also insured that with aviva. Again, the price was by far the cheapest I found by quite a lot of money, not just a few pounds. Again, the service was simple and fast. I then proceeded to cancel my preveous insurance with them. No phoning call centers or been put on hold, you did it all yourself through the app. Apps can be quite daunting and not been able to speak to a human can be difficult sometimes. However, the aviva app is so simple to use, there is every last bit of information you could possibly need to know so don'tet the technology side of it put you off. As a young driver I am very happy with the price!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Klhep

ElThomas gave this product an overall rating of 5 / 5

Fantastic Customer Service

I felt that I made the right decision, going with Aviva Car Insurance, all because of the exceptional prices and customer service that I experienced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ElThomas

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