Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Waggy gave this product an overall rating of 1 / 5

Not at all impressed

We are not at all impressed Despite providing the correct vehicle details we were quoted for the wrong model a convertible instead of the saloon No to rectify your error the premium will be increased We wish to cancel & receive a full refund.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to leave a review. I have just sent you an email and I hope we're able to help rectify this. Thanks,

Rich, Aviva Social Media Team

Waggy

lordcheapo gave this product an overall rating of 5 / 5

great customer service

great quote and eazy to set up i will be recomending a friend or family member

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

lordcheapo

Janusz gave this product an overall rating of 5 / 5

Great service

Easy to buy insurance online with aviva. Great service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janusz

charlie gave this product an overall rating of 5 / 5

Excellent Service A1

Purchased my car insurance from Aviva after trying most of the comparison sites. Aviva make it very easy and the cost was unbeatable. I would and have highly recommend Aviva to family and friends. I don't understand how Aviva can keep their prices down and offer such an excellent service compared to other companies who make things difficult and so overpriced. I look forward to a long and lasting relationship with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

charlie

blueclementine gave this product an overall rating of 5 / 5

very good and helpful customer service from Mat

I bought car insurance and needed proof for my no claims discount. Mat contacted my previous insurers to verify this and so saved me worry and inconvenience. He was very friendly and polite.

I would recommend Aviva to a friend

By:

blueclementine

Starlight gave this product an overall rating of 5 / 5

Easy as 123

I've recently purchased Aviva car insurance online. Very easy and staight forward. Nice to have peace of mind from a major insurer too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Starlight

Geoff gave this product an overall rating of 4 / 5

Car Insurance

I bought my car insurance from Aviva because I already had my car insurance with them and I had great experience with them so whyshould I go anywhere else

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geoff

Geewizz gave this product an overall rating of 4 / 5

Hassle Free

Simple on-line quotation , hassle free from reputable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geewizz

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