Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Waggy gave this product an overall rating of
Not at all impressed
17/04/2021
We are not at all impressed Despite providing the correct vehicle details we were quoted for the wrong model a convertible instead of the saloon No to rectify your error the premium will be increased We wish to cancel & receive a full refund.
- By:
- Waggy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Thanks for taking the time to leave a review. I have just sent you an email and I hope we're able to help rectify this. Thanks,
Rich, Aviva Social Media Team
Waggy
lordcheapo gave this product an overall rating of
great customer service
17/04/2021
great quote and eazy to set up i will be recomending a friend or family member
I would recommend Aviva to a friend
- By:
- lordcheapo
- Gender:
- Male
- Age:
- 55 to 64
lordcheapo
Janusz gave this product an overall rating of
Great service
17/04/2021
Easy to buy insurance online with aviva. Great service
I would recommend Aviva to a friend
- By:
- Janusz
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Janusz
charlie gave this product an overall rating of
Excellent Service A1
15/04/2021
Purchased my car insurance from Aviva after trying most of the comparison sites. Aviva make it very easy and the cost was unbeatable. I would and have highly recommend Aviva to family and friends. I don't understand how Aviva can keep their prices down and offer such an excellent service compared to other companies who make things difficult and so overpriced. I look forward to a long and lasting relationship with Aviva.
I would recommend Aviva to a friend
- By:
- charlie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
charlie
blueclementine gave this product an overall rating of
very good and helpful customer service from Mat
14/04/2021
I bought car insurance and needed proof for my no claims discount. Mat contacted my previous insurers to verify this and so saved me worry and inconvenience. He was very friendly and polite.
I would recommend Aviva to a friend
- By:
- blueclementine
blueclementine
Starlight gave this product an overall rating of
Easy as 123
14/04/2021
I've recently purchased Aviva car insurance online. Very easy and staight forward. Nice to have peace of mind from a major insurer too.
I would recommend Aviva to a friend
- By:
- Starlight
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Starlight
Geoff gave this product an overall rating of
Car Insurance
13/04/2021
I bought my car insurance from Aviva because I already had my car insurance with them and I had great experience with them so whyshould I go anywhere else
I would recommend Aviva to a friend
- By:
- Geoff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Geoff
Geewizz gave this product an overall rating of
Hassle Free
12/04/2021
Simple on-line quotation , hassle free from reputable company.
I would recommend Aviva to a friend
- By:
- Geewizz
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Geewizz