Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Your gave this product an overall rating of
Excellent service and value
17/11/2020
Really helpful staff in explaining NCD from aboard.
I would recommend Aviva to a friend
- By:
- Your
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Your
Gord gave this product an overall rating of
Simple to navigate the web site
16/11/2020
I purchased car insurance, extremely happy with the quote and the policy benefits. My previous insurance company could not match nor come near to my AVIVA price.
I would recommend Aviva to a friend
- By:
- Gord
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gord
Snoopdog gave this product an overall rating of
Easy website
16/11/2020
Comp cover, breakdown cover and protected NCD cheaper than the insurance company i was with, although Aviva was on there books.
I would recommend Aviva to a friend
- By:
- Snoopdog
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Snoopdog
EOS71 gave this product an overall rating of
Good customer service.
16/11/2020
Applied on the internet for car insurance with Aviva. This was straight forward, with a very good price and quick. Five star service.
I would recommend Aviva to a friend
- By:
- EOS71
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
EOS71
DGJ53 gave this product an overall rating of
Value Cover
16/11/2020
Comprehensive motor insurance cover tailored to my requirements. Very easy to arrange online. Good value in comparison to others I looked at
I would recommend Aviva to a friend
- By:
- DGJ53
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
DGJ53
Nick gave this product an overall rating of
Excellent service! Thank you!
15/11/2020
Excellent service. I have been with Aviva 5 years ago, then I left UK. Now I am back and my choice is Aviva again because I know they offer excellent service to their customer.
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 45 to 54
Nick
Camemick gave this product an overall rating of
Great customer service
15/11/2020
Great customer service and price Good policy options and choice Easy to get quote and progress
I would recommend Aviva to a friend
- By:
- Camemick
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Camemick
grandad gave this product an overall rating of
the price was right
15/11/2020
previous car insurer put up my renewal by for no reason. Looked on the Aviva site and saved myself in a few minutes--- a winner!
I would recommend Aviva to a friend
- By:
- grandad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
grandad