Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Sarah gave this product an overall rating of 5 / 5

Good price and easy to switch.

With our van insurance due for renewal and looking very expensive, I thought I would see what price Aviva could offer as we have a number of other covers with them. The price was one hundred and fifty pounds cheaper and offered more! I used the online portal to switch in less than five minutes. All our cover is now in one place.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarah

Madbill gave this product an overall rating of 5 / 5

Great customer service

Car insurance was very easy and straightforward to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madbill

Jodie gave this product an overall rating of 5 / 5

Brilliant service

Did the quote online and phoned though to pay the deposit. Very quick process. All sorted within 10 minutes. Great customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jodie

Beechy gave this product an overall rating of 5 / 5

Cheaper renewal

A lot cheaper than my renewal. Saved a packet on a new policy and also got more discount by having another policy with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beechy

Rich gave this product an overall rating of 5 / 5

Excellent service

Got motor insurance with aviva, so easy quick and simple online and when I spoke to them on the phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich

Blue gave this product an overall rating of 5 / 5

Van insurance

Exellcellent service and price Good follow up on purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blue

Nick1 gave this product an overall rating of 5 / 5

Easy form Filling

Applying for car insurance was a no problem experience. Easy to answer questions and very quick, price was competitive too. Accepting process easy too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick1

Marg gave this product an overall rating of 4 / 5

Car insurance

I reduced the cost of my car insurance this year. Good value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Marg

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