Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Nonickname gave this product an overall rating of 5 / 5

Excellent value

After checking with many of the leading insurance companies I purchased my renewal car insurance from Aviva. I found the web site was easy and quick to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nonickname

Bagpuss gave this product an overall rating of 5 / 5

Quick and easy online purchase

Car insurance. Quick and easy and great value for money. Also have life insurance and pension. Clear documents and good communication.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bagpuss

Paulvxr gave this product an overall rating of 5 / 5

Car insurance

Excellent product and service. No issues. Returning customer due to price. Please try and keep existing customers long term and not put the Price up a ridiculous amount each year which will not retain customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Paulvxr

christine gave this product an overall rating of 5 / 5

Miss

I have my Travel & Home Ins. with Aviva and have been pleased with the service. I have always been able to get through to someone and everything has been dealt with in a courteous manner and efficiently. That's why I now have my Motor Insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

christine

Harry gave this product an overall rating of 2 / 5

Very poor customer service

Try to contact customer service by email and telephone calls but no response

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Hi Harry, I'm sorry to see you haven't been able to get in touch. Please feel free to contact us either on Facebook/Twitter or by email at social@aviva.com with your full name, policy number and query and we'll do our best to help you. Kind Regards Natalie

Natalie, Social Media

Harry

wynboy gave this product an overall rating of 5 / 5

excellent web contact

having gone through comparison sites,I tried Aviva,thinking they would'nt be even close to the one I would have gone for.However after a very quick and much easier fill-in on the Aviva site,the like for like price was less.Absolutely chuffed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wynboy

bloggsie gave this product an overall rating of 4 / 5

helpful staff

Helpful professional staff. Received discount as have 2 policies with Aviva. Easy process to set up a comprehensive insurance policy which included everything I requested. The only criticism I have is that it took over a week for me to receive the paper docs .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

bloggsie

Mazz gave this product an overall rating of 5 / 5

Quick and easy

It was very easy everything explained and much cheaper than other quotes I had had

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mazz

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