Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Jane gave this product an overall rating of 5 / 5

Easy and quick

Totally happy with Aviva ,straight forward to apply for my car insurance, just took minutes. And happily my Spanish no claims of five years was accepted without any problems. My son recommended Aviva and I'm so pleased he did.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jane

Lizzie gave this product an overall rating of 4 / 5

Helpful staff to take out insurance. Proof of the pudding will be if there is a claim.

Car insurance. Relatively easy to take out, despite some website issues, as staff really helpful with problems, both online and by phone. Not the cheapest, but it appears to give good cover, especially for foreign use. I do feel apprehensive about the documents I have received however, which seem heavy on small print and are much less simple and easy to read than my previous insurer’s documents. I am concerned about the implications for making a claim, should it be needed. Let’s hope everyone would be as helpful at that stage.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Hi Lizzie, thank you for insuring with us and your positive review today. I'm glad to hear my colleagues could help you work through difficulties you found online but we are grateful for the feedback so we can continue improving it. With respect to the cover you have, if you have any concerns about what you can or can't claim for, please don't hesitate to send us an email at ukdisupport@aviva.com (or contact us through any other channel of your choice choice, be that phone, live chat or social media) and we can clarify any points you wish as well as check if we have options to expand your cover if necessary.

Yannis, Aviva Web Team

Lizzie

Fkba gave this product an overall rating of 5 / 5

Customer service

This is my first time with Aviva. Unfortunately I recently had to submit a claim after thieves damaged my vehicle. I am so impressed with the professionalism and speed by which they dealt with the claim that I hope to remain with them after my renewal. I certainly would have no hesitation in recommending them to others- and I have been driving for over 30 years!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Thank you very much for the kind words! I'm very sorry to hear of what happened to your vehicle, but I'm warmed to hear that we could help in a difficult spot. Thanks again and we wish you a very happy new year.

Yannis, Aviva Web Team

Fkba

Garydk gave this product an overall rating of 5 / 5

Excellent

Bought AvivaPlus car insurance. Really easy to get a quote online, only took minutes. Excellent quality insurance, better than my previous one and almost half the price. Also a well known and trusted brand. Only problem, I wanted to pay a one off annual payment, but had to pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Garydk

Wayne gave this product an overall rating of 4 / 5

Customer Service

Following log in problems (Resolved over the phone) and NCD uploads where email adress was then provided help was given to resolve problems Thank You !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

HI Wayne, thanks for insuring with us and glad our customer service could help it get all fully up and running! We'll be here whenever you need us. Thanks again & you have our best regards.

Yannis, Aviva Web Team

Wayne

sagada gave this product an overall rating of 4 / 5

Switched

I needed to compare my current car insurance to see if I could get a better rate - but am avoiding the comparison sites as they have annoyed me in the past - so I just tried Aviva's web page and found that their rates were better for me, plus I regard them as a well known and reputable company. Tend to avoid small unheard of insurers as sometimes speed of claims payments and fair practice can be impaired as the result of cheaper insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sagada

southparker gave this product an overall rating of 5 / 5

great price for new policies

got a very good price for my sons car insurance almost halve of the renewal price my son was very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

southparker

Jagman gave this product an overall rating of 4 / 5

Great Service.quick and easey

Fully comp insurance. The best cover .the best priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jagman

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