Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Ally gave this product an overall rating of
Excellent value
29/03/2020
Excellent value for money and easy to understand policy
I would recommend Aviva to a friend
- By:
- Ally
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ally
Graham gave this product an overall rating of
Car insurance
29/03/2020
Good customer services and easy to easy to set up with good pricing and value for monet
I would recommend Aviva to a friend
- By:
- Graham
- Gender:
- Male
- Age:
- 65 or over
Graham
NannieJ gave this product an overall rating of
Excellent assistance from operator
28/03/2020
I purchased fully comprehensive car insurance.The operator was very helpful and patient while she run through everything with me.Was happy with quote .
I would recommend Aviva to a friend
- By:
- NannieJ
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
NannieJ
Leemarine gave this product an overall rating of
Fantastic customer service and very clear information
28/03/2020
Car insurance fantastic product and great service and support
I would recommend Aviva to a friend
- By:
- Leemarine
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leemarine
None gave this product an overall rating of
Superb service
28/03/2020
I bought my car insurance. I had several other quotes and none of them were any where near competitive. for someone well over 65 it was incredible.
I would recommend Aviva to a friend
- By:
- None
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
None
nisar gave this product an overall rating of
Bestorice
28/03/2020
Comprehensive insurance at lowest price in the market, so far the best service all on line
I would recommend Aviva to a friend
- By:
- nisar
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nisar
dajj gave this product an overall rating of
car insurance
28/03/2020
first time I have used Aviva for car insurance easy to do on line and you get discount next year the price will be the same or less if you have had no mishaps
I would recommend Aviva to a friend
- By:
- dajj
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dajj
Femadora gave this product an overall rating of
Efficient and easy
28/03/2020
I was very impressed with the how easy it was to organise my car insurance. The price was competitive too.
I would recommend Aviva to a friend
- By:
- Femadora
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Femadora