Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Ally gave this product an overall rating of 5 / 5

Excellent value

Excellent value for money and easy to understand policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ally

Graham gave this product an overall rating of 5 / 5

Car insurance

Good customer services and easy to easy to set up with good pricing and value for monet

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Graham

NannieJ gave this product an overall rating of 5 / 5

Excellent assistance from operator

I purchased fully comprehensive car insurance.The operator was very helpful and patient while she run through everything with me.Was happy with quote .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NannieJ

Leemarine gave this product an overall rating of 5 / 5

Fantastic customer service and very clear information

Car insurance fantastic product and great service and support

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leemarine

None gave this product an overall rating of 5 / 5

Superb service

I bought my car insurance. I had several other quotes and none of them were any where near competitive. for someone well over 65 it was incredible.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

nisar gave this product an overall rating of 5 / 5

Bestorice

Comprehensive insurance at lowest price in the market, so far the best service all on line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nisar

dajj gave this product an overall rating of 5 / 5

car insurance

first time I have used Aviva for car insurance easy to do on line and you get discount next year the price will be the same or less if you have had no mishaps

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dajj

Femadora gave this product an overall rating of 5 / 5

Efficient and easy

I was very impressed with the how easy it was to organise my car insurance. The price was competitive too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Femadora

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