Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Dansir gave this product an overall rating of 5 / 5

Quick and efficient.

Car insurance. I completed the entire transaction online and that was effortless and really efficient. Hard copy of my documents arrived within the week.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dansir

Dannyuzo gave this product an overall rating of 5 / 5

The best insurance

This is one of the best insurance you can deal with not like some of the insurance they will ask you loads of questions some of them want your DNA results crazy insurance. AVIVA insurance easy and simple

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dannyuzo

Coly gave this product an overall rating of 5 / 5

Easy

Motor insurance first and then home insurance, half the price of renewal quotes from existing insurance companies. Very easy to do on line with no long phone calls or reams of wasted paper

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coly

BOTT gave this product an overall rating of 5 / 5

PROMT ACTON,EXCELLENT ATTENTION,AND FIRST CLASS REPAIR GARAGE

WOULD SURELY RECCOMEND AVIVA TO ANYONE,VERY HIGHLY SATISFIED.MANY THANKS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

BOTT

A customer gave this product an overall rating of 5 / 5

Great customer Service

Just ordered my policy online because a friend told me to use aviva because he uses them and i was happy i did cos ordering online was easy and cheaper than some other quotes i got online.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44

boufi gave this product an overall rating of 5 / 5

Serious customer

Aviva will make everyone satisfied Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boufi

Jappy gave this product an overall rating of 5 / 5

Switching car insurance

Car insurance. Quick and easy to do online. Great value for what i needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jappy

Viji gave this product an overall rating of 5 / 5

Simple questions for quote rather than complicated ones on comparison websites

I haven't bough direct insurance in last 2-3 years and rather rely on comparison websites. I don't know if I was doing wrong but I was not getting quotes from any big insurance company with good Defaqto rating. My first attempt on Aviva was successful and I believe that was down to simplicity of questions as compared with questions on comparison websites. Also, the quote compared quite favourably to the ones received from comparison websites. Selecting Aviva, under the circumstances, became an obvious choice and I am glad with the overall purchase experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Viji

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