Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Vinod gave this product an overall rating of 5 / 5

Good Customer Service

Bought multi car insurance, like for like policy price better than other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vinod

Tony gave this product an overall rating of 5 / 5

Quick, no fuss & competitive car insurance

My car renewal came up and the price offered by my exisitng insurer was higher than the previous year, despite a long, accident free & no claims bonus. Getting a quote from Aviva was straighforward, quick & easy on their website, and the price offered was very competitive, saving over 100 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

none gave this product an overall rating of 1 / 5

very poor on line service

very poor on line service. Policy was set up with an incorrect title for the additional driver (mrs instead of mr), have not been able to comminicate to get this corrected,persistently asked to provide NCD evidence, twice uploaded the letter of discontinuance of Honda Insurance service as requested, which itself ws underwritten by Aviva, so all the evidence should be in house anyway. Emails through the website are not being processed.

By:
Gender:
Female
Age:
65 or over

Sorry to hear this, I have corrected the tile for the named driver for you, and would ask that you send the team proof that confirms the numbers of years no claims discount, and confirmation that the old policy has expired (as this is what is missing from the proof you have sent to us). Sorry for the delay getting back to you via email, the team are working hard to deal with all the incoming messages. Stay safe, all the best ~ John

John, Social

none

WilliamsMa gave this product an overall rating of 4 / 5

Very pleased yet again with my car insurance, good d price.

I reinsured my car with Aviva. The price on line was less than last year, we also have our house insurance with you. In these troubled times it is good to deal with a long established company.Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WilliamsMa

Raymond gave this product an overall rating of 5 / 5

New customer

Still waiting for my documents. I expect them soon as my present car insurance runs out at the end of the month.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raymond

Ligsy gave this product an overall rating of 5 / 5

Good value

Very quick and easy. Cheaper than my renewal, and most online comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ligsy

Jess gave this product an overall rating of 5 / 5

Great customer service

Bought a motor insurance, needed to explain that this year we wanted to transfer from spouse to spouse as main driver and after filling the online form decided to also call the motor renewal option number and was met with a really helpful, and friendly team member who swiftly and efficiently sorted out the new policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Jess

Driver gave this product an overall rating of 5 / 5

Easy

I have bought car insurance, which was clear and easy online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driver

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