Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Snowy gave this product an overall rating of 5 / 5

Exellent

Easy site to navigate,excellent cover at an excellent price. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snowy

Ashley gave this product an overall rating of 5 / 5

Awesome, very efficient, no messing around, quick, easy and effective service by a top company whom all my family use

Awesome, very efficient, no messing around, quick, easy and effective service by a Aviva whom all my family use and reccomend highly to me as I will to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ashley

DP1957 gave this product an overall rating of 5 / 5

Great price and good customer service

Car insurance for two cars fully comprehensive. Acceptance of no claims history without any issues

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DP1957

Johno gave this product an overall rating of 5 / 5

Great price for top notchcover

Easy to fill in application. Price of better policy from Aviva cheaper than previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Johno

Dingo gave this product an overall rating of 5 / 5

Great service

I tried buying my insurance online when something went wrong, phoned the number shown, talked to the lady on the about what happened and within 5 minutes all sorted and a very happy customer. Not the cheapest , but excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Dingo

Karlos gave this product an overall rating of 5 / 5

Great price and options

Great price and full comprehensive options and easy to understand

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Karlos

1111111111111111111111111 gave this product an overall rating of 4 / 5

Good service fron the ladies who answered the phone. Good price and discount for already being an Aviva member

It was fine. Ladies who answered were friendly and useful. But it would be even better if you didn't ask us to rate you. It is insurance. A necessary evil we need to do. Every company now asks us to do a survey. More time out of my schedule. If it wasn't ok O would have bought my insurance elsewhere. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

1111111111111111111111111

Adam gave this product an overall rating of 5 / 5

Easy Purchase

Easy to use and understand system. Payment process simple and documents received quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adam

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