Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Sami gave this product an overall rating of 2 / 5

Excess fee

Excess fee is not clear when you select the excess fee of 350 pounds , it shows 250 pound may apply ! What is May apply mean? When I received mine on the post , I then saw first time that my excess fee is 600 so why didn’t you show this in the online quote ? I called customer service twice and they were not very helpful at all !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hi Sami, I apologise if you feel this wasn't clearly explained in either the purchase process or policy documentation. I can confirm that you had selected the £350 voluntary excess to be applied to the policy which can be adjusted should you so choose to do so. However due to your type of vehicle there is also an additional £250 type term excess which is also applicable. This cannot be adjusted. This total excess would only be paid in the event that the claim is considered at fault. Otherwise this would either be paid or reimbursed by the other party involved. I hope that helps to explain things further for you. Should you have any further queries please don't hesitate to get in touch with us directly. Take care

Jen, Social Media Response Team

Sami

Seawolf55 gave this product an overall rating of 5 / 5

Easy to use Web-site with very good information boxes

Very good standard of cover, comprehensive car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Seawolf55

Yecaled gave this product an overall rating of 5 / 5

Car insurance

Easy to set up and everybody I have spoken to at Aviva have be polite and knowledgeable for every question I ha e put to them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Yecaled

Vandrama gave this product an overall rating of 5 / 5

Cheapest and lovely customer service everytime

Had trouble finding affordable van insurance as someone drove into back of my lease car. As it was a lease car I didnt have any no claims despite not claiming for duration of contract but aviva sorted that as long as my insurance were happy to provide evidence of no claims then they would apply the discount...the only insurance who would do this. So I was able to afford to get my van back on the road before my lease car contract ran out and they were absolutely lovely to talk to on the phone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vandrama

PaulPureCure gave this product an overall rating of 5 / 5

Great Price, Simple To Set-Up

Car insurance bought online, great price and website so easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulPureCure

David gave this product an overall rating of 1 / 5

All my friends of my age are saying that they have half price insurance, so I feel deceived probably will search for new insurance provider... the

Too expansive. All my friends are having the same insurance half priced, very deceived I am feeling frustrated... I feel like pushed to seek cheaper insurance...

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Hi David, I'm sorry to read your review today. Car insurance policies are affected by a number of rating factors which are highly individual in nature, so even two people of the same age with the same car could see a very different price. There are other differences after that such as the cover you and they chose respectively, especially when they're for two different people. You can see more about how we price our policies here: https://www.aviva.co.uk/car-insurance/your-car-price-explained/ If you've not already been in touch with us directly about this and would like us to address you concerns, please feel free to email us on social@aviva.com with your policy number and a copy of your review.

Yannis, Aviva Web Team

David

Huilio gave this product an overall rating of 5 / 5

Great Experience

Was ran through the quote process with professionalism gentle humour and friendliness. Was surprised at the price of the quote which was well below my renewal quote and the quotes from price comparison sites.I decided to go ahead with the quote and went through the online documentation without a hitch. All round excellent service. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Huilio

PMcGillycuddy gave this product an overall rating of 2 / 5

Your first service person hung up the phone ;she just did not want to know; no doubt you can trace

e tron ;excellent machine and an example to others for the future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

I'm sorry to hear what happened, if there is something in particular you would like for us to help with and in case your concerns have not been raised, please email us on social@aviva.com with your policy number and a copy of your review, and we'll help all we can.

Yannis, Aviva Web Team

PMcGillycuddy

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