Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Anesta gave this product an overall rating of 4 / 5

Smooth operation

Reasonable price, helpful customer advisor, simple policies without unexpected surprises

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anesta

Jamie gave this product an overall rating of 4 / 5

Insurance easy

A simple process on line that was speedily dealt with. I trust that premiums will be consistent at a reasonable level in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jamie

Claire10 gave this product an overall rating of 5 / 5

Easy to navigate and great deal

Premium comprehensive cover for 2nd year driving. Great value for money, best deal i could find and included alot of add on within the price making it a well rounded plan.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5

Claire10

JIMMY gave this product an overall rating of 5 / 5

best insurance company

I brought a car insurance, i am really happy with ÀVIVA insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

JIMMY

Heeeee gave this product an overall rating of 5 / 5

Straight forward service

So straight forward to get a quote. Easy to get help when needed. A very low stress option plus a discount for having another product with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Heeeee

Moggy gave this product an overall rating of 2 / 5

Ordinary

I had to chase them up about proof of no claims discount, sent off picture, then get told had to go to another section that section gives me 14 days send proof no claims discount then they ask me to contact them .I was told that an Irish NCD is acceptable. Then I get bombarded with other emails .so no not that happy don't feel I am being treated very well given the amount I paid. Then monthly payments which I do not want.so have to contact and tell them get me on to 6 months.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Hello. I'm sorry to see your post today and would like to help get the matter resolved. We can accept proof of no claims discount from certain other countries and my apologies that the matter was not resolved in an expected time for yourself. If you could please email us on social@aviva.com with your review attached so we can help investigate this further for you.

Liv, Aviva Online Team

Moggy

Lesadrets gave this product an overall rating of 3 / 5

Problem with myaviva

Staff don’t seem to know why my policy does not appear on the app

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Sorry to read your review. I can confirm our IT department are working hard to fix this as soon as possible. They will email you once it's been completed.

Tasha, Aviva Online Team

Lesadrets

nicole gave this product an overall rating of 5 / 5

great customer service

I recently purchased car insurance and I was made to feel very welcome and also great prices and very low deposits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nicole

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