Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Lesley gave this product an overall rating of 5 / 5

Great online easy to do

Car insurance easy to follow online first time buy car insurance simple straight forward

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lesley

Zaffy gave this product an overall rating of 5 / 5

Always satisfied

Been customer for years now never had any problems always polite and ready to help with any enquires give them a try

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zaffy

Sco1 gave this product an overall rating of 5 / 5

Perfect

Online service was easy to use and the price and cover was very good. Hopefully I don’t need to claim but it’s nice knowing I’ve got a big company for an affordable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sco1

BobT gave this product an overall rating of 5 / 5

Easy Switch

Switched car insurance quickly and easily - all online with paperwork promptly following

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobT

Radu gave this product an overall rating of 5 / 5

Great answers on my needs!!!

I bought an insurance fir my mercedes e320 2003 and they give me the best offer you find in the market...i love aviva!!!onest company,they care about all kind of people!!!great job!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Radu

MJH1 gave this product an overall rating of 5 / 5

Great company and products

Already having life insurance with Aviva, I have now taken out my car insurance with Aviva at the most competive price. Excellent no nonsense customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MJH1

Deqo gave this product an overall rating of 5 / 5

Great customer support

Good value, good customer service I would recommend to anyone I know.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deqo

ChrisM gave this product an overall rating of 5 / 5

Great service

I brought car insurance over the phone and the lady that handle my call was superb. All the different policies were explained and priced and she saved me money for a higher level of coverage. All in all very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisM

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