Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

BobT gave this product an overall rating of 5 / 5

Easy Switch

Switched car insurance quickly and easily - all online with paperwork promptly following

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobT

Radu gave this product an overall rating of 5 / 5

Great answers on my needs!!!

I bought an insurance fir my mercedes e320 2003 and they give me the best offer you find in the market...i love aviva!!!onest company,they care about all kind of people!!!great job!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Radu

MJH1 gave this product an overall rating of 5 / 5

Great company and products

Already having life insurance with Aviva, I have now taken out my car insurance with Aviva at the most competive price. Excellent no nonsense customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MJH1

Deqo gave this product an overall rating of 5 / 5

Great customer support

Good value, good customer service I would recommend to anyone I know.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deqo

ChrisM gave this product an overall rating of 5 / 5

Great service

I brought car insurance over the phone and the lady that handle my call was superb. All the different policies were explained and priced and she saved me money for a higher level of coverage. All in all very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisM

Yatofc gave this product an overall rating of 5 / 5

Excellent Service

Excellent Service at a reasonable price with the option to spread the cost interest free, what else can one ask for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yatofc

Stevie gave this product an overall rating of 5 / 5

Good Customer service

There are three and occasionally four vehicles to be insured between myself and my Partner, I therefore contacted Aviva with an interest in getting them all insured on a 'Multi-Car' Policy. I suffered the usual problem that they all expire on different dates during the year, but I was efficiently quoted an overall price for the three vehicles in use currently. The overall price was very competitive and so I went ahead with the first vehicle which had an imminent expiry date. This is then set up to add the other vehicles as their current Insurance expires. Overall, I was extremely pleased that this was easy to set up, with minimum fuss and that there will be a substantial saving when they are all on the Aviva Policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Stevie

Whatsinaname gave this product an overall rating of 5 / 5

Motor insurance review

Easy to complete and reasonable value taking minutes to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Whatsinaname

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