Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

SK01 gave this product an overall rating of 1 / 5

Poor Website - Great Telephone Service

Your website is very poor for multi car and multi drivers of cars. The website cant cope with more than 2 cars on a multi car policy. I was thus forced to call the telephone quote line and the the individual gave me a great quote which I subsequently took up. You also dont tell customers about multi product discounts i.e. if they already have an alternate Aviva policy. This failure to tell customers about the loyalty/cross sell benefit is a major omission of an insurance company given cross selling other products to existing customers is one of the basic things all financial services firms strive for. In summary a poor website but a much better telephone service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hello, I'm glad you had a good experience with ourselves over the phone. We can only offer quotes online for 2 vehicles, if you wish to add on any further vehicles, then you have to give us a call you're correct, but thanks for taking the time too feed this back to us, I'll be sure to pass this on. We are very proud to offer customers multi product/vehicle discount which should be promoted to you when interacting with ourselves, as well as the discount automatically being applied when you get multiple quotes via your MyAviva account.

Liv, Aviva Online Team

SK01

DomG gave this product an overall rating of 5 / 5

Great value for money

Renewal from broker nearly doubled annual premium. Looked to Aviva for a quote and they came up with a very competitive annual premium. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

DomG

Watky1939 gave this product an overall rating of 3 / 5

Not yet received docs

Happy with quote etc but still to receive docs as requested...unable to download these so do need docs to be posted

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hello. I'm sorry to see you haven't received your documents just yet. I can confirm I have now requested that your documents are sent to you in the post and they will be with you within ten working days. Let me know if you need anything else.

Liv, Aviva Online Team

Watky1939

enna gave this product an overall rating of 4 / 5

Pleased with quote

Satisfied with getting quote and cover arranged but follow up needs attention I m still awaiting paper copy of documents which I was told would be sent in post

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Hi Anna, A paper copy has been posted out to you, but will take up to 10 working days to arrive in the post for you. Sorry for the delay, stay safe Kind regards ~ John Aviva Social Response Team

John, Social

enna

Ianh960 gave this product an overall rating of 5 / 5

Great price

Have been with aviva a number of years ago since then always been quite expensive but this time no one else could match the price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
2 / 5

Ianh960

Abzy gave this product an overall rating of 5 / 5

A market leader in deed

Excellent insurance policy and the ease of the purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abzy

Confused gave this product an overall rating of 3 / 5

Wrong information given

Badly treated by each staff I talked I end up paying More

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm concerned to see your review and my apologies for the level of service you have received. I would like the opportunity to look in to this for you and have sent an email asking for some additional details. Thank you for taking the time to provide us with your review, I hope that we will be able to swiftly resolve your concerns.

Mike, Aviva Online Team

Confused

Chris gave this product an overall rating of 4 / 5

Good efficiency

I have purchased Car Ins because I found the price very competative

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chris

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