Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Podstar gave this product an overall rating of
Excellent phone customer service
28/06/2021
I purchased my car insurance with Aviva and I'm very happy. Took a while to find a contract number to speak to someone before having the Aviva app on my phone. The customer service over the phone was amazing. So friendly and helpful. Keep it just the way it is and yourll have many happy customers
I would recommend Aviva to a friend
- By:
- Podstar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Podstar
Stuart gave this product an overall rating of
Misleading on the amount of Excess on Motor Insurance
27/06/2021
Overall the experience was good and very easy. The disappointment and the reason for the average score was due to the excess on the Motor Insurance Policy. You are able to tick the box for 150 pounds excess and you buy the policy, only to find out when you receive the certificate the excess is 400 pounds. The reason given by Aviva is the car itself attracts a 400 pound excess. If that is the case, then change the way the website works, so it flags it up, or doesn't allow you to think you have 150 pound excess until it is too late. The vehicle information has been entered, so I cannot see any excuse for Aviva.
- By:
- Stuart
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 1 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Thanks for taking the time to provide us with your review. I am sorry to see that you are unhappy with the policy excess. When obtaining a quote on the final page where you customise the cover you are able to select a voluntary excess. Directly underneath this you are provided with any compulsory excess' such as windscreen replacement, young driver and any vehicle excess that are in addition to the voluntary excess you had selected. I can see that you have already raised your concerns with email support team who have been in touch. Please do not hesitate to reply to their email should you have any more questions.
Mike, Aviva Online Team
Stuart
Hale gave this product an overall rating of
Great service no problem and easy to do
27/06/2021
Fully comprehensive car insurance. All done online but was easy enough to have a live chat with customer service.
I would recommend Aviva to a friend
- By:
- Hale
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hale
MOHAN gave this product an overall rating of
AMAZING INSURER - AMAZING EXPERIENCE
26/06/2021
I never thought I would call an insurer amazing but Aviva have been incredible with their service and prices. They really do go the extra mile and its well worth it !!!
I would recommend Aviva to a friend
- By:
- MOHAN
- Gender:
- Male
- Age:
- 35 to 44
MOHAN
Bazzman gave this product an overall rating of
Good communication
26/06/2021
Amended my multi-car policy to add temporary cover for 3 days. Arranged by e.Mail and confirmed by telephone. Very quick and freindly response . Only a small charge for extra cover.
I would recommend Aviva to a friend
- By:
- Bazzman
- Gender:
- Male
- Age:
- 65 or over
Bazzman
SueF gave this product an overall rating of
Great Service
26/06/2021
Gentlemen who dealt with my quote was excellent. Real credit to Aviva.
I would recommend Aviva to a friend
- By:
- SueF
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SueF
Anon gave this product an overall rating of
Easy process
25/06/2021
Car insurance. The process was easy to get through, reasonable cost .
I would recommend Aviva to a friend
- By:
- Anon
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Anon
Anton gave this product an overall rating of
No Claims Bonus fail
24/06/2021
Everything was fine with applying etc. but then when I could not prove I've not had a single claim since I passed my test over 25 years ago, I've been limited to 6 years NCB (the most my previous insurer would recognose as a new customer). A previous policy from a different insurer recognising 9+ years was dismissed out of hand. Why don't Aviva believe me when I say I have over 15 years? If I am lying then simply decline to pay out! The requirement to prove no claims was not mentioned when I applied.
- By:
- Anton
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Hi Anton, With ourselves once you have 5 years no claims discount this is awards you with the maximum discount available off a policy. So should you be able to provide proof of 6, 9 or 25 years no claims the amount of discount applied to the policy is the same. There are conditions to the no claims discount that we can or can't accept. When completing a quote online there's an information box next to the no claims discount questions which provides details about when & what proof of no claims discount would be required upon taking a policy with us & you can find further information here - https://www.aviva.co.uk/faq/motor/ I can see that we have written to you on 15/06/2021 regarding your policy & proof required. If you have any further queries or concerns then please contact us directly so that we can assist you further. Many Thanks
Jen, Social Media Response Team
Anton