Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Simon gave this product an overall rating of
Great customer service
15/11/2020
With Aviva I have 2 pensions, life insurance, annual travel insurance, house insurance and car insurance I love the My Aviva app that lets me see everything in one place including all documents and easy access to make a claim They were very good with my car insurance and took in to account my long history of driving company cars I was also delighted to hear they won’t charge me for changing my details to reflect my cherished number plate
I would recommend Aviva to a friend
- By:
- Simon
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Simon
Streets gave this product an overall rating of
Simple quick & competetive
14/11/2020
Getting car insurance from Aviva was a quick, painless and simple experience. Great price and great cover from a well respected insurer. Highly recommended.
I would recommend Aviva to a friend
- By:
- Streets
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Streets
AjitoLuigi gave this product an overall rating of
Impressive
14/11/2020
Fast,friendly,informative,knowledgeable and VALUE for money. They look after their loyal patrons.
I would recommend Aviva to a friend
- By:
- AjitoLuigi
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AjitoLuigi
Matt gave this product an overall rating of
Disappointing
14/11/2020
New motor policy bought on-line. Ticked box for £450 excess. Policy came through with £700 excess. Nowhere in the purchase process was this highlighted. Phoned to query it and received unsympathetic response “it’s because it’s a Mercedes”. In my opinion the online application process should be explicit in quoting the total excess on the policy at the point of sale.
- By:
- Matt
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Good morning Matt. I'm sorry to hear that you did not realise your vehicle had an additional excess attached to it. Unfortunately excesses attached to vehicles cannot be changed, and are displayed in the quote journey.
Jake, Web team
Matt
Bash gave this product an overall rating of
Absolutely fantastic service abs brilliant compare to other company’s
13/11/2020
Car insurance fully comprehensive excellent value was very shocked but very happy
I would recommend Aviva to a friend
- By:
- Bash
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Bash
Frank gave this product an overall rating of
Pricy
13/11/2020
I have been loyal customer of AVIVA for quite sometime and yet the price offered to me when i renewed multi vehicle insurance was pricy. I have no claim eversince and it should be taken into consideration.
- By:
- Frank
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 2 / 5
Frank
Gerry gave this product an overall rating of
Good customer service
11/11/2020
I brought car insurance good price and the people were polite and friendly also the web site was easy to use
I would recommend Aviva to a friend
- By:
- Gerry
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gerry
A customer gave this product an overall rating of
Aviva insurance with good service
10/11/2020
Counting this year’s car insurance, I have bought car insurance services for 3 cars at this insurance company for six consecutive years, because I think this company has a good reputation for service.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5