Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Lesadrets gave this product an overall rating of 3 / 5

Problem with myaviva

Staff don’t seem to know why my policy does not appear on the app

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Sorry to read your review. I can confirm our IT department are working hard to fix this as soon as possible. They will email you once it's been completed.

Tasha, Aviva Online Team

Lesadrets

nicole gave this product an overall rating of 5 / 5

great customer service

I recently purchased car insurance and I was made to feel very welcome and also great prices and very low deposits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nicole

Rw88 gave this product an overall rating of 5 / 5

Car insurance

I bought car insurance with aviva. Was a great price and plenty of options to add things to your policy. Easy to use website. Was recommended aviva and Would recommend to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rw88

Wildey4862 gave this product an overall rating of 5 / 5

Easy to take out and EXCELLENT Value for Money

Buying direct delivered simplicity, convenience, and great value for money. What's not to like about this? Nothing, delighted with my new care insurance and the cost was substantially below what another provider offered as a renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wildey4862

boldiefred gave this product an overall rating of 5 / 5

Boldiefred

Car insurance and house insurance good price and very good policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boldiefred

Sami82 gave this product an overall rating of 5 / 5

Fast and reliable

Very friendly employees,fast and good prices,i would strongly recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sami82

3putt gave this product an overall rating of 5 / 5

Insurance

Excellent service from start to finish, great value on a multi vehicle policy and so refreshing when a company does not take the opportunity to inflate the premium on a next day policy. The sign of true professionals.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

3putt

CaroleB55 gave this product an overall rating of 5 / 5

Great service

I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CaroleB55

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