Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lesadrets gave this product an overall rating of
Problem with myaviva
27/11/2019
Staff don’t seem to know why my policy does not appear on the app
I would recommend Aviva to a friend
- By:
- Lesadrets
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
Sorry to read your review. I can confirm our IT department are working hard to fix this as soon as possible. They will email you once it's been completed.
Tasha, Aviva Online Team
Lesadrets
nicole gave this product an overall rating of
great customer service
27/11/2019
I recently purchased car insurance and I was made to feel very welcome and also great prices and very low deposits
I would recommend Aviva to a friend
- By:
- nicole
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nicole
Rw88 gave this product an overall rating of
Car insurance
26/11/2019
I bought car insurance with aviva. Was a great price and plenty of options to add things to your policy. Easy to use website. Was recommended aviva and Would recommend to others.
I would recommend Aviva to a friend
- By:
- Rw88
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rw88
Wildey4862 gave this product an overall rating of
Easy to take out and EXCELLENT Value for Money
25/11/2019
Buying direct delivered simplicity, convenience, and great value for money. What's not to like about this? Nothing, delighted with my new care insurance and the cost was substantially below what another provider offered as a renewal.
I would recommend Aviva to a friend
- By:
- Wildey4862
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wildey4862
boldiefred gave this product an overall rating of
Boldiefred
25/11/2019
Car insurance and house insurance good price and very good policy
I would recommend Aviva to a friend
- By:
- boldiefred
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
boldiefred
Sami82 gave this product an overall rating of
Fast and reliable
24/11/2019
Very friendly employees,fast and good prices,i would strongly recommend
I would recommend Aviva to a friend
- By:
- Sami82
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sami82
3putt gave this product an overall rating of
Insurance
24/11/2019
Excellent service from start to finish, great value on a multi vehicle policy and so refreshing when a company does not take the opportunity to inflate the premium on a next day policy. The sign of true professionals.
I would recommend Aviva to a friend
- By:
- 3putt
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
3putt
CaroleB55 gave this product an overall rating of
Great service
24/11/2019
I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites
I would recommend Aviva to a friend
- By:
- CaroleB55
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CaroleB55