Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Joey gave this product an overall rating of 5 / 5

Wow so easy

Have an Aviva plus policy, the customer service from telephone operator was fantastic. Such a smooth and easy process which i thought would cause me a headache. Can’t believe I even considered not calling up!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
5 / 5
Fairness
5 / 5

Joey

Toshremach gave this product an overall rating of 5 / 5

Up to now excellent customer service despite speaking to various advisers each time. Fully flexible, understanding and and cooperative.

Multi car fully comprehensive .... fair and very competitive. House insurance .... fair and very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toshremach

Bloomy gave this product an overall rating of 5 / 5

Bloomy

Quality service quick response polite and friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bloomy

Georgie gave this product an overall rating of 5 / 5

Great Customer Service

Had used search engine and current van insurance company for competative quotes. Aviva came up top of listings on Google. Had used them in past so gave them a call after entering details online for quote. The gentleman I spoke to had a pleasant tone of voice, understood my concerns as I wanted to make sure I had submitted all the correct information for accurate quote,was patient and polite. As a new customer, I was happy and satisfied with my decision to have our van insured with Aviva. Would recommend them to friends

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgie

Positive gave this product an overall rating of 5 / 5

Good understanding service

I bought a motor insurance and I thought that the company was infact helpful in all aspect.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of purchase
4 / 5

Positive

Brianboy gave this product an overall rating of 5 / 5

Quick & Easy

I was surprised how easy & quick it was online to apply for a quote and to start my cover. I had been given a big increase by my previous insurer and wasn't looking forward to phoning around. The guy at Aviva asked me to use the online service rather than by phone. I was not impressed I must admit but once I got on the site it was remarkably quick & easy. They got my business and I got a very reasonable reduction!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brianboy

Alan gave this product an overall rating of 5 / 5

Friendly and helpful staff - very pleased with cover

After the usual hassle with my old company (to whom I have been very loyal) over a substantial premium increase for no apparent reason - and their refusal to budge - I tried alternatives. I have 15+years no claims bonus, no accidents. claims or convictions. What price loyalty? My driving is mainly limited to the golf club and back home - with the occasional longer foray - but less than 4000 miles per annum. Comparison sites provided a wide range of cheaper alternatives, but some companies I had never heard of - or simply didn't trust because of the high number of adverse reviews. Aviva has a good reputation, is less expensive than my old company for the same cover, and priced reasonably but fairly. The telephone staff were superbly helpful and everything was very smooth. I also like the web page access, but - importantly - they guarantee no massive price hike at next renewal - which should prevent the usual infuriating negotiation nonsense. What's not to like? Very happy indeed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alan

Abingdonaa gave this product an overall rating of 5 / 5

Great cover as standard in the premium policy.

The policy offers no excess on glass, ability to own repairer without penalty Also one can drive other cars for limited time on fully comp cover..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abingdonaa

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