Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

PEGH gave this product an overall rating of 5 / 5

Excellent value

Bought car insurance making a substantial saving on previous year’s premium. The whole end to end process was extremely easy and the website well thought through and structured.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PEGH

MaxD gave this product an overall rating of 5 / 5

A Can Do Service!

I was teaching in Saudi Arabia for 4 years, but when I got back to the UK, I soon realised that I had lost any 'No-Claims' bonus, I had earned for 40+ years of driving, because I had been out of the country for more than 2 years. Aviva were kind enough to give me at least an introductory bonus, which reduced my insurance cost. I found their staff to be very helpful, and polite, and I was able to speak to them over the phone (not many offer that service anymore!). I have already recommended them to friends, who will be in the same boat as I was, when I got back to the UK. Keep us the good service!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MaxD

Elitechooser gave this product an overall rating of 5 / 5

Elitechooser

Car insurance. I've used Aviva previously. they are a competent. reliable company. I have just purchased this policy and have never had to make a claim!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elitechooser

Merc gave this product an overall rating of 5 / 5

Excellent customer service

Full comprehensive motor insurance Which was great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Merc

HelenD gave this product an overall rating of 5 / 5

Great quote

Adding my 17 year old son was so easy and the quote was the best on the market.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HelenD

BrianMS gave this product an overall rating of 5 / 5

Quick and easy quote/purchase

In February my motor insurance for my BMW was due for renewal but despite having no claims or accidents my current company SAGA increased their premium to an unacceptable level. Having been with Aviva in the past I knew that obtaining a quote online would be easy. The process was quick and easy as expected and the quotation for motor insurance with exactly the same protection requirements as with my current company was considerably more affordable and also I would be paying monthly at no extra cost. WIN, WIN !!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BrianMS

Inapanic gave this product an overall rating of 5 / 5

Excellent customer service

I was broken down, didn't know who our rescue service was, rang the insurer and asked them for help. Aviva called the RAC for us and organised everything. Thanks Aviva.

I would recommend Aviva to a friend

By:

Inapanic

Graeme gave this product an overall rating of 5 / 5

Excellent service and price

Car insurance excellent service and competitively pricd

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Graeme

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