Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

LuxDave gave this product an overall rating of 5 / 5

Excellent service

Excellent all round service. Great value for money. Easy to setup and get cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LuxDave

Pauly gave this product an overall rating of 4 / 5

New customer

Good value car insurance without hassle have recommended to friends who needed cover and got it at a lower quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauly

Dannev gave this product an overall rating of 5 / 5

Great customer service

Dual Car insurance - all round simple process and a saving on what our incumbent was raising the costs to this year, but also on what we paid to them last year. All in all a great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dannev

Dadoronron gave this product an overall rating of 5 / 5

Great service easy to use website

My new car insurance. Very competitive price and easy to set up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dadoronron

jtg1952 gave this product an overall rating of 5 / 5

Great Customer Service

Purchasing insurance for my new car from Aviva couldn't have been easier. I had checked comparison sites and Aviva was very competitive. They offered what I wanted at a reasonable price. They were very helpful with my questions. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

jtg1952

smudge gave this product an overall rating of 5 / 5

new policy

good policy with added benefit of fully comp cover on other vehicles when required.no exta charge for monthly payments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

smudge

Mack gave this product an overall rating of 5 / 5

Very good on line and with phone query

Initial quote easily obtained on line and a subsequent change of plan necessitated a phone call for advice, this was handled very quickly and easily. I did find the existence of two similar policies being available a bit confusing in regards to the difference between them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mack

Oscar gave this product an overall rating of 5 / 5

No-fuss process, very appreciated.

Car insurance, pay monthly, no extra charges, very much ahead of all the competition. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oscar

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