Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Anth gave this product an overall rating of 5 / 5

Good customer service

I bought car insurance and found the assistant polite and helpful during the quoting process. Was able to store and retrieve quote at later date once I researched the market and found on this occasion that Aviva were competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anth

Khy450 gave this product an overall rating of 5 / 5

At! last car insurance the way it should be

At last car insurance as it should be need I say more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Khy450

Tbone gave this product an overall rating of 5 / 5

Half the price

Half the price of my previous insurance. With better cover and a lower excess

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tbone

jakkie gave this product an overall rating of 5 / 5

great would recomend

van insurance best price on line then called them up to confirm and all was good even sent through the post at no extra coast great

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

jakkie

Godlike1 gave this product an overall rating of 5 / 5

First class all round.

I've got life insurance from AVIVA and am very happy with it . They truely have great customer service, if they didn't i'd be the first to say.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Godlike1

Tash gave this product an overall rating of 5 / 5

Car Insurance

Very friendly and efficient operator who listened to my needs. very competitive price with lots of features

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tash

Alin gave this product an overall rating of 5 / 5

Honestly great customer service

Very easy and smooth company . I had good experiences with Aviva that's why again select it .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alin

sueshi gave this product an overall rating of 5 / 5

Great value

Having tried other motor insurance sites I found the Aviva quote by far the most competitive. Although I've been a driver for many years I didn't have any no claims bonus. I was pleased with Aviva's price and also took advantage of the roadside assistance offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sueshi

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