Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
james gave this product an overall rating of
No hastle straight to the point
01/04/2020
i was very pleased with the service the operator asked me what i wanted i said fully comp quote for my car he gave me all the options i decided what i wanted and what i didn't he offered me other choices but was not pushy i declined i was was quoted from a well known breakdown service a ridiculousness quote they must of thought i had purchased a top of the range Lamborghini Top service recommended jim
I would recommend Aviva to a friend
- By:
- james
- Gender:
- Male
- Age:
- 65 or over
james
LynneW gave this product an overall rating of
Always a good service
01/04/2020
I bought a car insurance policy having used the online tool but wanted to check that everything had been included, as it was quite a bit cheaper than my previous policy. Agent was friendly, extremely helpful & polite, confirmed all was covered and the purchase completed very quickly
I would recommend Aviva to a friend
- By:
- LynneW
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
LynneW
Hamid gave this product an overall rating of
Great
30/03/2020
Very very good excellent I will really recommend to everyone
I would recommend Aviva to a friend
- By:
- Hamid
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hamid
Mike gave this product an overall rating of
Top insurer very good price..no fuss online application
30/03/2020
Bought car insurance for 2 cars..easy application to fill online ..several options for cover....would recommend. .best one I tryed
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
uzey gave this product an overall rating of
amazing price amazing service
30/03/2020
amazing service and amazing price on insurance, very happy
I would recommend Aviva to a friend
- By:
- uzey
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
uzey
madgey gave this product an overall rating of
madgey
29/03/2020
Excellent advice all round.Contact arrangements very helpful
I would recommend Aviva to a friend
- By:
- madgey
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
madgey
DuggleB gave this product an overall rating of
Very Good Value
29/03/2020
Looked around for car insurance. Tried the Discounters, and although there were cheaper offers, none offered the same cover as Aviva. Hope I never have to find out how good they are in a claim, but based on the buying experience expect they will be good. The telling time will be at the end of the year when renewal is due, if they are sensible they'll keep the business
I would recommend Aviva to a friend
- By:
- DuggleB
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
DuggleB
Ally gave this product an overall rating of
Excellent value
29/03/2020
Excellent value for money and easy to understand policy
I would recommend Aviva to a friend
- By:
- Ally
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ally