Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
TG1785 gave this product an overall rating of
Hardwork
07/03/2020
Done the online process and was happy with the price so went with it. Checked my policy and it was Third Party. I selected Fully Comp. Hardwork
- By:
- TG1785
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
TG1785
tony gave this product an overall rating of
great costumer service ,answered the call in seconds,
07/03/2020
i bought my van insurance wich it was a good price ,by mistake i put wrong dates for the policy to start , then my van ran out of insurance so i called costumer services and they sort it in an hours time cancelled my existing policy,then done me a new policy same as the one i purchased before just starting on the date i needed it , matched at the same price.⭐️⭐️⭐️⭐️⭐️ for aviva
I would recommend Aviva to a friend
- By:
- tony
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
tony
Mazy gave this product an overall rating of
Multi car policy renewal not competitive
07/03/2020
I received my Aviva renewal for multi car policy & it was much more than last year and after comparing prices it was clear that the rate was not competitive. I then looked into Aviva individual policies which were came out at a lower rate.... which did not make sense ...then I finally found that Aviva Plus was probably the best rate I could achieve on my car but significantly more on my wife's car which again was frustrating in terms of keeping both cars in one place. I wanted to stay with Aviva but ultimately had to go round the houses to renew one car - but not with the ideal multi car policy that I would have preferred. Surely there should be a way for you to compare in house so that you are competitive in the first place - especially to retain a multi-car policy! As it is I will be insuring my wife's car elsewhere.
I would recommend Aviva to a friend
- By:
- Mazy
- Gender:
- Male
- Age:
- 65 or over
Mazy
Gerry gave this product an overall rating of
Happy Customer
06/03/2020
Always used Aviva until last year when not happy with your price then so went with Direct Line . Now back with Aviva
I would recommend Aviva to a friend
- By:
- Gerry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gerry
RitaIan gave this product an overall rating of
Fairly easy process
05/03/2020
Second year with Aviva, competent and good policy for the money. We have other policies with Aviva.
I would recommend Aviva to a friend
- By:
- RitaIan
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
RitaIan
Andrea gave this product an overall rating of
Cheaper quote and no interest charge for monthly payments easy to use website
05/03/2020
Car insurance renewal for my Jaguar XF delighted with quote and the fact you don’t pay interest on monthly payments. I like the app showing your details and documents ! Website was easy to use and all done very easily.
I would recommend Aviva to a friend
- By:
- Andrea
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andrea
Burtonian gave this product an overall rating of
Good service
05/03/2020
A great price certainly worth checking when comparing quotes
I would recommend Aviva to a friend
- By:
- Burtonian
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Burtonian
Paddy gave this product an overall rating of
Ease of purchase
04/03/2020
Multi car insurance and Building/contents insurance. Ease of purchase, simple to understand and great savings against other quotes - including present insurers.
I would recommend Aviva to a friend
- By:
- Paddy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paddy