Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Dennisdecock87 gave this product an overall rating of 5 / 5

Brilliant and cheap

Affordable, easy to use great deal with aviva I recommend everyone nationwide to use this please, they are the best no one can beat them in price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dennisdecock87

AndAsh gave this product an overall rating of 4 / 5

Car Insurance Renewal

I purchased comprehensive insurance for my BMW 420i. The policy has good flexibility in that you can add coverage to suit. Spreading the cost over 12 months was only marginally more costly and renewal online was easy. I have been with Aviva for a good number of years now and have accrued 11+ years of protected no claims, although I do have 1 claim against me during that time. Whilst I was happy to remain with Aviva I do feel that their quotation was expensive and likely to cause me to look elsewhere in future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndAsh

Foxy gave this product an overall rating of 4 / 5

Insure to be sure

I have had my household insurance with Aviva and the rate much better than elsewhere As I was satisfied with service have just gone straight to them for new car insurance As always no hassle way to do and Aviva followed up quickly Would recommend anyone gives them a go, no harm in that and who knows you will get good service and maybe a saving too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Foxy

Kevin gave this product an overall rating of 5 / 5

So simple and helpful

Car insurance and it was so simple and easy with no pain. The operators new exactly what they were doing and so efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

GreaseMonkey gave this product an overall rating of 5 / 5

Straightforward Purchase

I received excellent service from your staff. Also, the price was acceptable and lower than the inflated increase proposed by my existing supplier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GreaseMonkey

Sue55 gave this product an overall rating of 5 / 5

Easy to follow on line application at a competitive rate.

Fully comp motor insurance including all I asked for. Quality brand and very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sue55

Godfather gave this product an overall rating of 5 / 5

It was easy to get a quote,save and then pay.It was also great value .

Car insurance.last year with direct line. As I was told this year they put up the price a lot for no reason.When I asked they said all insurances had gone up.NO they have not. Paid a little less by moving companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Godfather

Yorkybob gave this product an overall rating of 5 / 5

Great customer service

Just bought car insurance from Aviva, good experience and reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorkybob

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