Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tallboy gave this product an overall rating of
Looks good
10/11/2019
Until I have to make a claim on this policy, I cannot fully review it. However, so far, it looks OK. I just hope that Aviva's admin on managing car insurance is much better than their management of SIPPS - which is terrible!
I would recommend Aviva to a friend
- By:
- Tallboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Tallboy
Star gave this product an overall rating of
Great deal on insurance
10/11/2019
Very pleased with quote. Far cheaper than previous insurer for same cover. Feel confident in this insurance.
I would recommend Aviva to a friend
- By:
- Star
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Star
Onlyonebilly gave this product an overall rating of
Easy
10/11/2019
It was such an easy action to change my insurance after buying a new car. And the price is good
I would recommend Aviva to a friend
- By:
- Onlyonebilly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Onlyonebilly
RedXS250 gave this product an overall rating of
Telephone staff excellent but my car insurance policy still not showing in my account nearly two weeks later
09/11/2019
The service seemed excellent, but I still cannot access my car insurance policy on my (existing) MyAviva account, nearly two weeks after setting it up. Fortunately I requested a hard copy, but then I had to make a change to the details, and I still cannot access a soft copy and the revised paper version has still not arrived. This is really not acceptable.
I would recommend Aviva to a friend
- By:
- RedXS250
- Gender:
- Female
- Age:
- 55 to 64
Hi, I'm happy to hear our service has been good for you and that you recommend the product overall. I do apologise for the technical issues preventing you from accessing the policy online. I have taken action to ensure you have your documents as we await for the team to sort out your online access.
Yannis, Aviva Web Team
RedXS250
Northernlights gave this product an overall rating of
No nonsense insurance
09/11/2019
I was pleasantly surprised to discover that when I opted to pay my car insurance premium monthly with Avia, it didn’t cost me anymore to do so and after experiencing difficulties paying that premium online a very helpful customer service member helped me to complete my purchase.
I would recommend Aviva to a friend
- By:
- Northernlights
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Northernlights
john gave this product an overall rating of
nice to be back
09/11/2019
after looking around for renewing my car insurane i contacted aviva and it was set up at the minimum of fuss
I would recommend Aviva to a friend
- By:
- john
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
john
RaduCatalin gave this product an overall rating of
Great customers
09/11/2019
Because Aviva gave me a chance to be an independent driver. This helped me a lot because like that they believe in me and in my driving. Thanks Aviva. Choose Aviva for and independent driving and a really great and nice experience.
I would recommend Aviva to a friend
- By:
- RaduCatalin
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RaduCatalin
viviexxx gave this product an overall rating of
Reasonably priced and great customer service after I made an error on the initial form
08/11/2019
Fully comprehensive car insurance the car is driven by myself and my partner. Great customer service after a confusion involving my no claims bonus
I would recommend Aviva to a friend
- By:
- viviexxx
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
viviexxx