Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Disappointedjohn gave this product an overall rating of
I changed my buildng and motor insurance this year to Aviva as they offered a discount if both were wth them. I was then over charged
29/02/2020
The House and Motor Insurance, I asked if for both to be on the same page on 'myaviva' after 4 phone calls and promises It still to be done.
I would recommend Aviva to a friend
- By:
- Disappointedjohn
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Hi, I'm sorry to see your request still hasn't been actioned and I'd like to help. I've emailed you requesting your details so I can help from there. Thanks, Aviva Online Team
Liv, Aviva Online Team
Disappointedjohn
Ibby gave this product an overall rating of
Ease of purchase and great service
29/02/2020
Got a initial quote very quickly, no messing about Called up and they advised my online quote already includes a online discount. Great customer service. I opted for premium cover however it’s abit annoying that I have to tell Aviva every time I choose to driver another car. There’s a small form you have to fill online and then you have access to another vehicle for 5days. Great service overall
I would recommend Aviva to a friend
- By:
- Ibby
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ibby
Greig gave this product an overall rating of
Simple and cost-effective
28/02/2020
Every year I compare insurance, go for the cheapest deal and pay annually to avoid unnecessarily paying interest. However this year I received an email from Aviva for the car plus, where I found their price to be reasonable and with no interest charges and there renewal guarantee I felt I would give it a go!
I would recommend Aviva to a friend
- By:
- Greig
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greig
Silvergriff gave this product an overall rating of
Very friendly and informative
28/02/2020
Multi car policy very competitive and excellent advice
I would recommend Aviva to a friend
- By:
- Silvergriff
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Silvergriff
Luke1974 gave this product an overall rating of
Easy
28/02/2020
Fast, Effective and Easy....I will keep using it....
I would recommend Aviva to a friend
- By:
- Luke1974
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Luke1974
Jimbob gave this product an overall rating of
Great system. Simple. Great quote.
28/02/2020
I got a Great quote for car insurance. Cheaper and with more cover than other sites. The site is very user friendly, simple and fast to use.. I shopped around and this was certainly the best.
I would recommend Aviva to a friend
- By:
- Jimbob
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jimbob
ricky gave this product an overall rating of
easy to follow log in's
28/02/2020
insurance for my van and house and content's insurance a good price with a well known company
I would recommend Aviva to a friend
- By:
- ricky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ricky
DennyH gave this product an overall rating of
One email did the trick,great quote ,less questions,and pay each month with no hidden charges.
28/02/2020
I got motor insurance which was miles cheaper than my previous company and with more benefits and pay monthly.would recommend them.
I would recommend Aviva to a friend
- By:
- DennyH
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DennyH