Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Grandad4KJS gave this product an overall rating of 5 / 5

Excellent cover, value and customer service

I purchased the Aviva Plus car policy, having obtained several insurance quotes from other providers. The Aviva Plus policy gave me all the cover I required with very reasonable excess payments at a competitive price. The real decider for me is the fact that if you are unlucky and involved in an accident you can choose the repairer without an additional excess payment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grandad4KJS

Mike gave this product an overall rating of 5 / 5

Excellent Service

I purchased car and building/contents insurance Very satisfied with the premiums, particularly the car insurance where I saved a significant amount compared to the figure quoted by my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

NigelK gave this product an overall rating of 5 / 5

Easy Purchase of the Right Motor Insurance

Two car policy easily done on line, the offer stood up for comparison, great buy, and backup messaging has been good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

NigelK

Pamela gave this product an overall rating of 5 / 5

Great service

I was looking for reasonable yet reliable car insurance. I usually just get quotes from the comparison websites but I got a quote from Aviva too and I was really pleased with the price. And it was a good policy. Easy website to use and got my paperwork very quickly! Thankyou x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pamela

Davmac gave this product an overall rating of 5 / 5

New car policy

The website was easy to use and customer services a pleasure to speak to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Ease of purchase
4 / 5

Davmac

Wozzell gave this product an overall rating of 5 / 5

Excellent service

When i got through the lady was very polite, talked me through my options, She was very polite, professional

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wozzell

Smart gave this product an overall rating of 5 / 5

Easy process

It was an easy process from quotation to payment . I will recommend Viva to everyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Smart

Chicco gave this product an overall rating of 5 / 5

Great

They were the cheepest on line for car insurance very good website easy to follow and rac good price to will use again next year x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chicco

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