Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Wozzell gave this product an overall rating of 5 / 5

Excellent service

When i got through the lady was very polite, talked me through my options, She was very polite, professional

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wozzell

Smart gave this product an overall rating of 5 / 5

Easy process

It was an easy process from quotation to payment . I will recommend Viva to everyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Smart

Chicco gave this product an overall rating of 5 / 5

Great

They were the cheepest on line for car insurance very good website easy to follow and rac good price to will use again next year x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chicco

Westlander gave this product an overall rating of 5 / 5

Best quote and coverage terms

Filled in the online form on the Aviva site and the quote was very close to the lowest offer on comparethemarket (never heard of the company), and Aviva offered better cover and terms. Recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Westlander

Nirosla gave this product an overall rating of 5 / 5

Clear, quick and transparent

I was pleasantly surprised how quick and efficient the process of buying car insurance was. The website made the choices clear and easy to consider. The whole process was efficient and quick. The price and payment arrangement were both great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nirosla

A customer gave this product an overall rating of 5 / 5

Great Customer Service

Multi vehicle insurance ,a lot better value than where I was before.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andy gave this product an overall rating of 4 / 5

Car insurance

I have had house insurance with Aviva for a long time. Decided to try them for car insurance. I was impressed at how easy it was to process online. A plus was it was a small saving instead of an increase that my previous insurer wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Goodcoveratfairprice gave this product an overall rating of 5 / 5

Good customer service

Car insurance, easy website fair price Would recommend it to a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Goodcoveratfairprice

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