Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Greg gave this product an overall rating of 5 / 5

Great customer service

Quick and easy form, helpfull helpdesk. Competitive price for cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greg

spen gave this product an overall rating of 4 / 5

seems a good idea

their car policy is as good as others so will see what happens should we unfortunately have to make a claim

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

spen

Morgo gave this product an overall rating of 4 / 5

Car Insurance

Bought car insurance and was surprised at how good my quote was. I would definitely recommend giving Aviva a try , thing that swung it for me was no interest when taken over twelve months

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Morgo

LUIGI gave this product an overall rating of 5 / 5

Aviva no 1

pleasant company with nice staff and who helps you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LUIGI

Andy gave this product an overall rating of 3 / 5

Decent provider - but don’t expect good customer service or effort

Well well, where to start. I contacted Aviva a month ago to enquire about car insurance. I was in an unusual situation, as I have recently moved from overseas and I wanted to confirm whether the length of time I had held an overseas licence would be honoured (not all insurance companies do). The first representative I spoke to cheerfully assured me it would be, and not to worry. However, when I called back to purchase the cover I was told there was told it would not. Frustrated, I asked for clarification. The representative I spoke to told me several times, “It (presumably referring to some automated form) won’t let me (enter your overseas driving history).” When I insisted she check this, the representative called the underwriter who assured me it was no problem. Aviva did ultimately honour my overseas driving history; however, I’m disappointed I had to fight for the representative to even look into whether this would be possible.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Andy

WelshOxon65 gave this product an overall rating of 5 / 5

Seamless process

Bought fully comp car insurance online. Simple and quick process and good value ...a lot cheaper than other competitors. Would strongly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WelshOxon65

geoffers gave this product an overall rating of 5 / 5

Cancelled policy

Had to cancel car insurance due to in repairable breakdown. Advisor brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

geoffers

Hertscouple gave this product an overall rating of 4 / 5

Not Fully Explained

Multi car insurance initially purchased online. Initial questions asked whether you wanted to pay everything up front or on a monthly basis, but when it came to actually taking the product and paying, only the latter option was made available. Therefore had to contact the call centre for clarification and the lady there explained the Aviva Plus product range only gives you that one payment option type. It is effectively a subscription service, but the written text never explains that very important & salient point.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hertscouple

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