Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

BarryW gave this product an overall rating of 5 / 5

Great Online Service

I now have four policies with Aviva, Each was very easy to set the terms I needed. Great prices too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BarryW

Northy gave this product an overall rating of 5 / 5

Customer

My second year with aviva now great service and great customer after care

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Northy

RescueBadgerWales gave this product an overall rating of 5 / 5

Fast Service

Went for commercial vehicle insurance. As I had used Aviva for my previous vehicles in the past it made sense to come back to them. Good clear process online and no issues with understanding or problems technically with the process itself.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RescueBadgerWales

Dada gave this product an overall rating of 5 / 5

Very professional, reliable and knowledgeable

It was great talking to knowledgeable customer service agents

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dada

Wilvo58 gave this product an overall rating of 5 / 5

Value for money

Got my comprehensive cover from Aviva. After searching the comparison sites ..And found them the best for my needs at a great price .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilvo58

Steph gave this product an overall rating of 5 / 5

Excellent service, very easy and efficient to get your insurance policy & at a reasonable price. Good service.

Fully comprehensive car insurance & breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steph

leo792 gave this product an overall rating of 5 / 5

No hassle Quote

It was a straight forward form and a quick decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

leo792

chrismack gave this product an overall rating of 5 / 5

Easy to use

Easy to use.Clear and precise...................................

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chrismack

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