Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

AM20 gave this product an overall rating of 5 / 5

Van Insurance

Pleasant phone interaction regarding enquiring details of the insurance I was interested in. Aviva also seem to be leading the way in terms of the policy- a lot of van insurances are not offering the ability to drive other vehicles under third party with comprehensive cover. The pricing could possibly improve a little but let’s see what the renewal quote comes back for the next term of insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

AM20

Hendo6 gave this product an overall rating of 5 / 5

Hendo6

I purchased my motor insurance on line,it was a multi vehicle policy, there was something I was not sure about so I phoned just to clear the matter up . The lady I spoke to was excellent she cleared the matter up in no time , she guided me through the policy explaining every detail couldn't have been anymore helpfully excellent service 5 star. Big thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Hendo6

Mart gave this product an overall rating of 4 / 5

Good customer service and easy to navigate website

Got some van insurance ,was happy with the quote and amount of cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mart

george gave this product an overall rating of 3 / 5

as expected

No problems with the procedure it was relativelly easy to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

george

Karthika gave this product an overall rating of 5 / 5

Great deal

We took a Comprehensive package for our vehicle.We got a quick response from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Karthika

Tommy gave this product an overall rating of 5 / 5

An easy and competively trusted quote supplied

Renewal notice received from existing insurer. Felt my loyalty was being tested particularly in view of the enforced risk reduction of the last 12 months. Went to the market saved a lot of money for the same cover from a reputable insurer. Job done thanks. Previous insurer had no answer or attempt to regain my custom.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Tommy

Competitiveprices gave this product an overall rating of 5 / 5

Car insurance

Already have policies with Aviva, the extra discount is a bonus on the already competitive renewal quote. Simple & easy to use the online tools

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Competitiveprices

George gave this product an overall rating of 5 / 5

Fantastic deal

I recently bought a Mercedes SLK 350 for the summer. I tried several insurance companies for an insurance quote and was amazed at the high priced quotes that I was given. I owned another vehicle and have it insured with Aviva so I went on line to get a quote. Instantly I was impressed with the on line form filling’ it was very easy a quick. At last I found a company that would give me an insurance that was affordable and gave me what I wanted in a policy .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

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