Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
AM20 gave this product an overall rating of
Van Insurance
11/04/2021
Pleasant phone interaction regarding enquiring details of the insurance I was interested in. Aviva also seem to be leading the way in terms of the policy- a lot of van insurances are not offering the ability to drive other vehicles under third party with comprehensive cover. The pricing could possibly improve a little but let’s see what the renewal quote comes back for the next term of insurance.
I would recommend Aviva to a friend
- By:
- AM20
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
AM20
Hendo6 gave this product an overall rating of
Hendo6
10/04/2021
I purchased my motor insurance on line,it was a multi vehicle policy, there was something I was not sure about so I phoned just to clear the matter up . The lady I spoke to was excellent she cleared the matter up in no time , she guided me through the policy explaining every detail couldn't have been anymore helpfully excellent service 5 star. Big thanks
I would recommend Aviva to a friend
- By:
- Hendo6
- Gender:
- Male
- Age:
- 55 to 64
Hendo6
Mart gave this product an overall rating of
Good customer service and easy to navigate website
10/04/2021
Got some van insurance ,was happy with the quote and amount of cover
I would recommend Aviva to a friend
- By:
- Mart
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Mart
george gave this product an overall rating of
as expected
10/04/2021
No problems with the procedure it was relativelly easy to complete
I would recommend Aviva to a friend
- By:
- george
- Gender:
- Male
- Age:
- 65 or over
george
Karthika gave this product an overall rating of
Great deal
10/04/2021
We took a Comprehensive package for our vehicle.We got a quick response from Aviva.
I would recommend Aviva to a friend
- By:
- Karthika
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Karthika
Tommy gave this product an overall rating of
An easy and competively trusted quote supplied
10/04/2021
Renewal notice received from existing insurer. Felt my loyalty was being tested particularly in view of the enforced risk reduction of the last 12 months. Went to the market saved a lot of money for the same cover from a reputable insurer. Job done thanks. Previous insurer had no answer or attempt to regain my custom.
I would recommend Aviva to a friend
- By:
- Tommy
- Gender:
- Male
- Age:
- 65 or over
Tommy
Competitiveprices gave this product an overall rating of
Car insurance
08/04/2021
Already have policies with Aviva, the extra discount is a bonus on the already competitive renewal quote. Simple & easy to use the online tools
- By:
- Competitiveprices
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Competitiveprices
George gave this product an overall rating of
Fantastic deal
08/04/2021
I recently bought a Mercedes SLK 350 for the summer. I tried several insurance companies for an insurance quote and was amazed at the high priced quotes that I was given. I owned another vehicle and have it insured with Aviva so I went on line to get a quote. Instantly I was impressed with the on line form filling’ it was very easy a quick. At last I found a company that would give me an insurance that was affordable and gave me what I wanted in a policy .
I would recommend Aviva to a friend
- By:
- George
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
George