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Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Surreygail gave this product an overall rating of 5 / 5

Quite good

Cancelled old motor insurance and arranged new for a new car. Very helpful advisor and although still a lot of money felt comfortable that I had done the right thing

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Surreygail

Tinks gave this product an overall rating of 5 / 5

Good website and customer service.

I changed my car insurance to AVIVA on the recommendation of a friend. He had a very good experience after a claim. I found the online quote system good and was offered a good price for the cover I wanted. AVIVA phone staff excellent, professional and helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tinks

Barrett gave this product an overall rating of 4 / 5

Car insurance

Took out comprehensive cover on my second car, which gets used for about 3k to 5k miles a year, after receiving a very competitive quote. The company which I insure my main car with, after promising a reduced premium for a second car, declined to quote. Aviva came up with a great price, giving the cover I need, which also beat the renewal notice from the current insurers by a mile.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Barrett

westernbutt gave this product an overall rating of 4 / 5

awkward

Decided to trade my van in for a car and found it very difficult to do this on line,could get a new quote for the car.Decided to phone up and was surprised to find so much difference from the quotes given.what if people can't go online?Managed to get the price to the online quote but I was ready to look elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

I am sorry to see you had some difficulties in changing this online and I'm glad to see they were able to assist you with this on the phone. Thanks

Natalie, Social media

westernbutt

DaveR gave this product an overall rating of 4 / 5

Time for a change

Motor insurance. Time to change provider. Previous provider looking for increase that greatly exceeded inflation rate, no loyalty encouraged.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to see you feel this way. If you haven't already discussed your renewal with us, please feel free to email us at social@aviva.com with your full name, policy number and any required changes and we can look into that for you. Thanks

Natalie, Social Media

DaveR

SomersetDriver gave this product an overall rating of 5 / 5

Competitive well featured Multi-Car Quote

Took out a multi-car policy with Aviva when my previous insurer's quote became uncompetitive. I only buy insurance from well known 'branded' suppliers, amongst which I consider Aviva is one of a handful. This was our first time purchasing insurance from them. They matched all the features offered by my previous insurer eg Cover, NCPB, Motor Legal, Voluntary Excess etc, and was by some margin, the best quote for us from those brands at which we look when seeking quotes. Easy, responsive and helpful to contact. I also like the initiative they have of "My Aviva" via their website which brings up all products that you hold with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SomersetDriver

Potty gave this product an overall rating of 5 / 5

Easy to use

Vehicle insurance was to cover a new replacement vehicle and was very friendly and professionally dealt with by your employee

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Potty

Kashmiri gave this product an overall rating of 5 / 5

Insurance

Insurance policy for my new vehicle,very good price and the package is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kashmiri

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