Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
BarryW gave this product an overall rating of
Great Online Service
24/06/2021
I now have four policies with Aviva, Each was very easy to set the terms I needed. Great prices too.
I would recommend Aviva to a friend
- By:
- BarryW
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BarryW
Northy gave this product an overall rating of
Customer
21/06/2021
My second year with aviva now great service and great customer after care
I would recommend Aviva to a friend
- By:
- Northy
- Gender:
- Male
- Age:
- 45 to 54
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Northy
RescueBadgerWales gave this product an overall rating of
Fast Service
21/06/2021
Went for commercial vehicle insurance. As I had used Aviva for my previous vehicles in the past it made sense to come back to them. Good clear process online and no issues with understanding or problems technically with the process itself.
I would recommend Aviva to a friend
- By:
- RescueBadgerWales
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RescueBadgerWales
Dada gave this product an overall rating of
Very professional, reliable and knowledgeable
20/06/2021
It was great talking to knowledgeable customer service agents
I would recommend Aviva to a friend
- By:
- Dada
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dada
Wilvo58 gave this product an overall rating of
Value for money
18/06/2021
Got my comprehensive cover from Aviva. After searching the comparison sites ..And found them the best for my needs at a great price .
I would recommend Aviva to a friend
- By:
- Wilvo58
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wilvo58
Steph gave this product an overall rating of
Excellent service, very easy and efficient to get your insurance policy & at a reasonable price. Good service.
18/06/2021
Fully comprehensive car insurance & breakdown cover.
I would recommend Aviva to a friend
- By:
- Steph
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steph
leo792 gave this product an overall rating of
No hassle Quote
17/06/2021
It was a straight forward form and a quick decision.
I would recommend Aviva to a friend
- By:
- leo792
- Gender:
- Male
- Age:
- 65 or over
leo792
chrismack gave this product an overall rating of
Easy to use
15/06/2021
Easy to use.Clear and precise...................................
I would recommend Aviva to a friend
- By:
- chrismack
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
chrismack