Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
PMcGillycuddy gave this product an overall rating of
Your first service person hung up the phone ;she just did not want to know; no doubt you can trace
21/03/2020
e tron ;excellent machine and an example to others for the future
I would recommend Aviva to a friend
- By:
- PMcGillycuddy
- Gender:
- Male
- Age:
- 65 or over
I'm sorry to hear what happened, if there is something in particular you would like for us to help with and in case your concerns have not been raised, please email us on social@aviva.com with your policy number and a copy of your review, and we'll help all we can.
Yannis, Aviva Web Team
PMcGillycuddy
Della gave this product an overall rating of
The customer was great and the price, what more can you ask
21/03/2020
I bought my car insurance, it covered everything that I required at a reasonable price.
I would recommend Aviva to a friend
- By:
- Della
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Della
Niks gave this product an overall rating of
Halved my costs!
21/03/2020
I purchased multi car after calling because my current provider was so expensive to renew. Aviva halved my costs and were really easy to use and helpful. I love that I can check on the app and they even gave me extra discount as I had more no claims than I thought! Pays to shop around and go direct!
I would recommend Aviva to a friend
- By:
- Niks
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Niks
TSYD gave this product an overall rating of
No one follows up enquiry and raise your premium for no reason
20/03/2020
I was transferring my HK NCD for Aviva motor insurance and submitted the necessary documents which Aviva's website has written clearly they accepts NCD from HK in black and white. For all you are not from Hong Kong, the NCD in Hong Kong is calculated based on precentage instead of years. (e.g. if you have 40 percent NCD means you havent claimed for 3 years) Aviva emailed me after i submitted the docs and said they will not accept it by only showing the last year of insurance documents (showing 40 percent) because it only has one year covers and decide to raise my premium which is ridiculous!!!!! If you accept HK's NCD you should familiar with the rule in HK. 40 percent is enough to represent i have 3 years or more cover. If not i wont be earning that 40 percent at all!!! Aviva, please get familiar with the rule of every country you claim you can do the transfer or accept the NCD. If not don't even try to put it on your website, it's your responsibility.
- By:
- TSYD
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
I'm sorry to read your review today. We accept No Claims Discount proof from other countries. However, they still have to follow the criteria of NCD in the UK, meaning it should be expressed as a number of years. In events such as the ones you described, we recommend to customers to speak with their previous insurer who are generally able to produce documents of this nature on request. If you've not already been in touch with us directly about this and would like us to address you concerns, please feel free to email us on social@aviva.com with your policy number and a copy of your review, and we'll help all we can.
Yannis, Aviva Web Team
TSYD
Woody gave this product an overall rating of
Great customer service quick and professional , all sorted by phone in less than 15 minutes.
20/03/2020
I have been with another insurance company for 4 years each year my premium went up by around 15%this year the increase up by 30% I would highly recommend Aviva
I would recommend Aviva to a friend
- By:
- Woody
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Woody
Blobby gave this product an overall rating of
Easy done
20/03/2020
Easy site to access, simple question format, result competitive
I would recommend Aviva to a friend
- By:
- Blobby
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Blobby
Lesley gave this product an overall rating of
Great online easy to do
20/03/2020
Car insurance easy to follow online first time buy car insurance simple straight forward
I would recommend Aviva to a friend
- By:
- Lesley
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lesley
Zaffy gave this product an overall rating of
Always satisfied
20/03/2020
Been customer for years now never had any problems always polite and ready to help with any enquires give them a try
I would recommend Aviva to a friend
- By:
- Zaffy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zaffy