Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Yatofc gave this product an overall rating of 5 / 5

Excellent Service

Excellent Service at a reasonable price with the option to spread the cost interest free, what else can one ask for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yatofc

Stevie gave this product an overall rating of 5 / 5

Good Customer service

There are three and occasionally four vehicles to be insured between myself and my Partner, I therefore contacted Aviva with an interest in getting them all insured on a 'Multi-Car' Policy. I suffered the usual problem that they all expire on different dates during the year, but I was efficiently quoted an overall price for the three vehicles in use currently. The overall price was very competitive and so I went ahead with the first vehicle which had an imminent expiry date. This is then set up to add the other vehicles as their current Insurance expires. Overall, I was extremely pleased that this was easy to set up, with minimum fuss and that there will be a substantial saving when they are all on the Aviva Policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Stevie

Whatsinaname gave this product an overall rating of 5 / 5

Motor insurance review

Easy to complete and reasonable value taking minutes to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Whatsinaname

Himself gave this product an overall rating of 5 / 5

Helpful customer service

Motor insurance. Best arranged by phone, as online system can fall over after 25 minutes of looking up and entering details. Aviva staff very helpful on phone.

I would recommend Aviva to a friend

By:
Gender:
Male

Himself

Mazzle gave this product an overall rating of 5 / 5

Excellent and inclusive

I got fully comprehensive car insurance at an extremely good price from Aviva, despite having an Irish driving licence and and re registered imported car.they honoured my no claims discount cert and were a pleasure to deal with. I highly recommend them to everyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Mazzle

VLad gave this product an overall rating of 5 / 5

Just awsome

Low prices and helful customerbsupport a win for me and you guys as well thabk you!:)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Customer experience
2 / 5

VLad

Slash gave this product an overall rating of 3 / 5

Too early to evaluate

Bought car insurance . Let’s see how your service performs when I have a need to use it. Not when I have just purchased it.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Slash

Robrokr gave this product an overall rating of 5 / 5

Excellent

Bought my car insurance and made a genuine mistake and Aviva were sending at helping me. Aviva are a breath of fresh air after moving from hastings which were absolutely dreadful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robrokr

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