Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Prav gave this product an overall rating of
Straightforward purchase
19/02/2020
Purchased online with reasonable price and quick process
I would recommend Aviva to a friend
- By:
- Prav
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Prav
Trev gave this product an overall rating of
Excellent service
19/02/2020
Car insurance. Great price and service. ... ......................
I would recommend Aviva to a friend
- By:
- Trev
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Trev
Keals gave this product an overall rating of
Easy to use and very quick to send out documents.
18/02/2020
Car insurance very easy and quick to do. Would highly recommend.
I would recommend Aviva to a friend
- By:
- Keals
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Keals
Midza gave this product an overall rating of
Great customer
17/02/2020
Car insurance for first time was quite reasonable in terms of price.
I would recommend Aviva to a friend
- By:
- Midza
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Midza
scottp gave this product an overall rating of
Super Car insurance
17/02/2020
To be fair this is the best car insurance app or company iv used up to date. I have been driving since 1993 They are quick simple and straight forward Enough said Keep up the good work guys Regards P
I would recommend Aviva to a friend
- By:
- scottp
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
scottp
Trevor gave this product an overall rating of
Good online service - poor service by telephone
17/02/2020
I made the mistake of purchasing car insurance from Aviva opting not to have paperwork and booklets through the post. When I realised the amount of paperwork I would need to print off (including the information booklets regarding Rescue etc. that I like to keep in the car) it has taken me three attempts to obtain paperwork through the post.At last I have received the main brochure - but still not the Rescue brochure that I requested.I later insured another car with Aviva and opted to receive paperwork - now I can see how much I am missing!
I would recommend Aviva to a friend
- By:
- Trevor
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Please accept my apologies for the trouble you have had to obtain paper documents. I have arranged to have the full set of documents issued to you. When it comes to paperwork, there is no need to print the documents as these are always available digitally via your online account and the DVLA database is updated should you need to tax your vehicle. Thank you for taking the time to provide us with your valued feedback.
Mike, Aviva Online Team
Trevor
Joybells gave this product an overall rating of
Existing customer
17/02/2020
I bought car insurance Fully comprehensive for my Vauxhall Mokka
I would recommend Aviva to a friend
- By:
- Joybells
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Joybells
Faizi gave this product an overall rating of
Custmer Service Is Good
17/02/2020
First Time I get This policy Hope Its Good For Me If Its Good For Me I Go With That Every Year And Recommended to Others Thanks
I would recommend Aviva to a friend
- By:
- Faizi
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Faizi