Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lizzie gave this product an overall rating of
Easy to use website
31/10/2019
Bought car insurance. Very easy to use website . Competitive quotes
I would recommend Aviva to a friend
- By:
- Lizzie
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Lizzie
Jeanie gave this product an overall rating of
Great customer service, everything explained clearly in detail.
31/10/2019
I purchased a full comprehensive car insurance cover at a price I couldn't find no other.
I would recommend Aviva to a friend
- By:
- Jeanie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jeanie
Ronaldo gave this product an overall rating of
Car Insurance
30/10/2019
Getting my car insurance was so simple to do online and at a great price.
I would recommend Aviva to a friend
- By:
- Ronaldo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ronaldo
Colley gave this product an overall rating of
Great Policy Explanation
30/10/2019
Car insurance was bought. Previously always paid premium in full but policy bought was to be paid on a monthly basis only, without paying interest. Brilliant for this time of the year.
I would recommend Aviva to a friend
- By:
- Colley
- Gender:
- Male
- Age:
- 65 or over
Colley
A customer gave this product an overall rating of
Fantastic
30/10/2019
We changed to Aviva for car and home insurance. They were so much cheaper than Direct Line, who we had been with for two years. Both departments were, so helpful and both were easy to deal with. I had to phone up again and the staff again were, so friendly and made me feel at ease with my daft question.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bol1948 gave this product an overall rating of
Car Insurance Purchase
30/10/2019
I've used Aviva car insurance through a broker for several years and have found I could save nearly a third in premium costs by going direct on-line. It was a hassle free process and I've had no problems. As with all companies it's easy to give them your money in premiums but the real test comes if I ever have to make a claim. How a company treats you with a claim is the only way they can be really rated. Hopefully I won't have to find out ! That's the best I can rate Aviva at the moment other than to say they where good arranging my pension...
I would recommend Aviva to a friend
- By:
- Bol1948
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bol1948
Iancs gave this product an overall rating of
Online service
30/10/2019
Simple quick and price very competitive with no interest for monthly payments
I would recommend Aviva to a friend
- By:
- Iancs
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Iancs
Peanut gave this product an overall rating of
Amazing and easy
30/10/2019
I purchased motor insurance. After obtaining a quotation on line I had questions to ask a make sure they were happy with the answers I had given . More than happy with the difference between by renewal and Aviva dispute having a claim-in the past year. Thank you
I would recommend Aviva to a friend
- By:
- Peanut
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Peanut