Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3000 customer reviews

Percy gave this product an overall rating of 5 / 5

Easy online transaction, good cover and competative price.

Fully comprehensive cover for two cars at a better price than I paid last year to another leading insurer. Very easy on line quotation process and no nonsense questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Percy

Goon gave this product an overall rating of 5 / 5

Great service

I'm not one for reviews but happy I chose Aviva. Easy to use app and great insurance compared to other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Goon

Annualpayment gave this product an overall rating of 3 / 5

Why can't I pay annually?

Nice interface, good price. But I would prefer to have paid once for the year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Our new AvivaPlus policies work on a subscription like basis with no interest charges for spreading the premium taken directly off a credit or debit card each month & no cancellation fees should you need to stop the policy mid-term. Lots of customers have found this beneficial but we take on board all customer feedback & are constantly working on potential improvements so it may be something that could be changed in the future. Take care

Jen, Social Media Response Team

Annualpayment

Dickie gave this product an overall rating of 5 / 5

Great Customer Service

We have used Aviva van insurance for a number of years now as they are very competitive and customer service is excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dickie

youngo gave this product an overall rating of 5 / 5

nice and straightforward

car insurance , I don't like to change companies but was with my previous company for 4 years with no claims yet my policy seemed to rise by 9-10 percent annually so looking at Aviva it seemed what Iwas looking for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

youngo

John gave this product an overall rating of 5 / 5

Good value

Car insurance cheaper than renewal quote with another insurer, and a higher level of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

John

Justintime gave this product an overall rating of 5 / 5

Easy-to-use

This was my first ever attempt to using companies that weren't listed on comparison websites. I always thought they would be more expensive. I was very pleasantly surprised to learn that was a myth. Thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Justintime

RalphieBoy gave this product an overall rating of 5 / 5

Excellent All Round

Very competitive, quick and reliable. Wat more do you want.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RalphieBoy

Back to top