Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Sidney gave this product an overall rating of 5 / 5

Great customer service great price. Very efficient. Completely satisfied

Bought van insurance at a great price. Very competitive compared to other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sidney

EunH gave this product an overall rating of 5 / 5

Car Insurance

For someone like me who is hard of hearing, Aviva’s online system is a big help when I struggle to hear on the phone line, and at a very good price too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EunH

Bobbins gave this product an overall rating of 5 / 5

Car insurance at a good price

I bought car insurance for my 19 plate be I was Very pleased with the price I tried a few others on line but Aviva beat them all Policy covers all I wanted Thanks Aviva plus

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobbins

Blob gave this product an overall rating of 4 / 5

Blob

The right cost for the car and I got the right deal I got what said in the price I could afford

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Blob

Mark7711 gave this product an overall rating of 5 / 5

Excellent

Very happy to be back with Aviva there quote beat all of the comparison sites and I always pay my insurance yearly but as they offer the option to pay monthly with out interest charges I have also taken advantage of that. Thank You Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark7711

Step557 gave this product an overall rating of 5 / 5

Car insurance

Bought car insurance after having a range of quotations from other insurers. Aviva offered the best value in terms of price and overall benefits package.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Step557

Noddy gave this product an overall rating of 4 / 5

Fair price

I had a fair price for my car insurance . Great value for money . Staff on the end of the phone were really helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Noddy

Nonickname gave this product an overall rating of 5 / 5

First Class Service !".

Got a very good deal with Aviva for Car Insurance . The Agent Who gave Us the quote was most helpful and polite , so We therefor got Our Car Insured with there and then!".

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nonickname

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