Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

BrianMS gave this product an overall rating of 5 / 5

Quick and easy quote/purchase

In February my motor insurance for my BMW was due for renewal but despite having no claims or accidents my current company SAGA increased their premium to an unacceptable level. Having been with Aviva in the past I knew that obtaining a quote online would be easy. The process was quick and easy as expected and the quotation for motor insurance with exactly the same protection requirements as with my current company was considerably more affordable and also I would be paying monthly at no extra cost. WIN, WIN !!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BrianMS

Inapanic gave this product an overall rating of 5 / 5

Excellent customer service

I was broken down, didn't know who our rescue service was, rang the insurer and asked them for help. Aviva called the RAC for us and organised everything. Thanks Aviva.

I would recommend Aviva to a friend

By:

Inapanic

Graeme gave this product an overall rating of 5 / 5

Excellent service and price

Car insurance excellent service and competitively pricd

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Graeme

Joe52 gave this product an overall rating of 5 / 5

Great value

Compared with pr3vious motor insurance provider the price is substantially lower but also better value, with a lower excess and more premium features. The Avila website also provided an opportunity to buy better heating and security insurance. So I have saved a good amount of money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Joe52

savillity gave this product an overall rating of 5 / 5

Easy to purchase on line

Bought fully comp for my Transit on line. Easy site to navigate, no problems buying exactly what I needed and paperwork sent by e.mail instantly. Good value as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

savillity

LakesLady gave this product an overall rating of 5 / 5

Good website, good webchat

We purchased car insurance plus.This was recommended by our daughter . This seemed good value. The website was easy to use and getting a quote was easy to do. We found the web chat helpful and our questions were answered in a simple manner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LakesLady

Bob72 gave this product an overall rating of 5 / 5

Car insurance

Very quick and easy to deal with. Very clear with explanation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bob72

276motorsport gave this product an overall rating of 4 / 5

Easy to deal with and reasonable value

Very easy to deal with, helpful people with minimum hassle, the reason it hasn't got 5 stars is at 55yrs old I expected a little cheaper.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

276motorsport

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