Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Frankie gave this product an overall rating of 5 / 5

Friendly, patient and helpful

Car Insurance Policy - cheaper than others I tried

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frankie

monty13579 gave this product an overall rating of 5 / 5

good deal

it was an off chance that i phoned Aviva so glad I did they saved me quite a bit which i gratful for

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

monty13579

mick gave this product an overall rating of 5 / 5

Helpful customer service staff

Aviva Plus Car Insurance - appreciate facility of paying monthly without interest

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

mick

Maude gave this product an overall rating of 5 / 5

Simple and straightforward

I have bought comprehensive car insurance, the process was easy and quick and the cost reasonable, especially compared to my previous insurer, the NFU. The cover offered seems to include everything I need.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maude

llamedos gave this product an overall rating of 4 / 5

got what i wanted

I renewed my car insurance tried on line but wasn't satisfied so rang up and got more satisfaction they were very helpful got a good deal very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

llamedos

JayCee gave this product an overall rating of 5 / 5

JayCee

Wanted a car insurance to include my daughter as a provisional driver , checked the usual comparison websites and the Companies not on the comparison sites , as wanted to pay monthly, Aviva had the edge on others and trust in the Aviva product,having used Aviva for other insurance services , minor investment and portfolio services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JayCee

Dani gave this product an overall rating of 4 / 5

Good company

fast, efficient and hassle-free service. satisfied with the work

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dani

Paulo gave this product an overall rating of 5 / 5

Value for money

Ease of use on website, value for money, app was easy to download and work with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paulo

Back to top