Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Manj gave this product an overall rating of 4 / 5

Great customer service

I bought car insurance from Aviva.I think I got best quote and very reliable to use in my phone with application download. You can check your policy whenever and its environmental friendly as well...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manj

RWCNCL gave this product an overall rating of 4 / 5

Good Policy Content

Have had Aviva cover in the past, but as a good shopper should do I shopped around for my last insurance cover. When renewal came for this insurance year, I did the normal comparison sites, and yes, I could have got cheaper! Cheap isn't always best and reading into the benefits of Aviva Plus made me realize it was a no-brainer. If I have to be picky my only gripe is that I would rather pay up front than over a 12 month period, this may suit some, but personal preference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

RWCNCL

Bilal gave this product an overall rating of 5 / 5

Excellent car insurance

Easy and quick to add a car to Aviva plus. Pay monthly with no interest and at a low price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bilal

LuxDave gave this product an overall rating of 5 / 5

Excellent service

Excellent all round service. Great value for money. Easy to setup and get cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LuxDave

Pauly gave this product an overall rating of 4 / 5

New customer

Good value car insurance without hassle have recommended to friends who needed cover and got it at a lower quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauly

Dannev gave this product an overall rating of 5 / 5

Great customer service

Dual Car insurance - all round simple process and a saving on what our incumbent was raising the costs to this year, but also on what we paid to them last year. All in all a great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dannev

Dadoronron gave this product an overall rating of 5 / 5

Great service easy to use website

My new car insurance. Very competitive price and easy to set up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dadoronron

jtg1952 gave this product an overall rating of 5 / 5

Great Customer Service

Purchasing insurance for my new car from Aviva couldn't have been easier. I had checked comparison sites and Aviva was very competitive. They offered what I wanted at a reasonable price. They were very helpful with my questions. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

jtg1952

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