Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Dave gave this product an overall rating of 4 / 5

Car insurance

Car insurance ,all very easy to complete ,then followed by demand for payment of an outstanding 1p which was removed and an apology sent ,however the consultant was very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5

Dave

kteelanah gave this product an overall rating of 4 / 5

Customer feedback

Aviva dealt with my query almost immediately and it was cheaper than my previous insurance. I am pleased with their deal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

kteelanah

Matt gave this product an overall rating of 5 / 5

Online

Good motor deal done it online really happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matt

Bobb gave this product an overall rating of 5 / 5

Brilliant!!

Looked for prices online and was the best and covered everything I needed!! Been easy to change when I realised I had forgotten something

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobb

MrFrank gave this product an overall rating of 1 / 5

poor customer service

I took out a comprehensive car insurance policy with Aviva, and in my need, Aviva did not help at all.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm very sorry to read your review & to learn you feel this way. I can see that your concerns have been logged as a formal complaint & I can assure you that we'll do our utmost to resolve it & restore your faith in us.

Tasha, Aviva Online Team

MrFrank

Splinter gave this product an overall rating of 5 / 5

Understandable online application process

Very straightforward questions. Like the free monthly payment option without a high percentage interest rate charged by other insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Splinter

Zafarkiani gave this product an overall rating of 5 / 5

Excellent service and quote

I have bought car insurance from Aviva. From getting quote to get insured, everything was smooth. Prices are reasonable. Customer service is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zafarkiani

Miffy gave this product an overall rating of 3 / 5

Overall experience

Motor Insurance - whilst the process was good I didn't receive my policy documents as promised. I still don’t have access via the My Aviva app despite chasing and being promised. The overall policy, price and experience was excellent but I only gave 3 stars given the ongoing issues.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Hi Miffy, thanks for your overall positive review and I do apologise for the issues you mentioned. I've just sent you an email to help get this sorted.

Yannis, Aviva Web Team

Miffy

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