Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

Philpy gave this product an overall rating of 4 / 5

Car Insurance

The most straight forward process and most economical option available from a well known company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Philpy

Tracktoy gave this product an overall rating of 5 / 5

Great customer service

The first thing I have to say is how easy it was to find what I wanted. The policy features are better than expected.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tracktoy

Paul gave this product an overall rating of 5 / 5

Fantastic customer service as always

Fantastic customer service upon ringing Aviva to transfer my car insurance over to AvivaPlus and adding on my new car. So easy to do and everything is always fully explained to you. It’s a pleasure to do business, these people truly set the standard when it comes to customer service, if only every company could be like this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

Speedygoslowly gave this product an overall rating of 5 / 5

All wrapped up in 3 ways

A great option to buy your motor insurancewithgreatfeatrure

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Speedygoslowly

Renaultcaptor gave this product an overall rating of 5 / 5

Excellent service

I purchased a car insurance, the service was exceptionally easy and brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Renaultcaptor

Jamesttt gave this product an overall rating of 4 / 5

Good start

Bought aviva plus car insurance . First time with Aviva so will see how we go but I primarily bought this policy , (even though cheaper policies out there )as do not want to continuously change company each year , that I can stop the policy anytime without a charge and liked the fact that RAC breakdown cover can be included for a good price. Was a bit confused at first between quotes online for aviva and avivaplus but a quick online chat sorted out what I needed . Would have given 5 stars if a little bit cheaper .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jamesttt

Alexander gave this product an overall rating of 5 / 5

Helpful call centre and friendly service

Car insurance. Not the cheapest quote but the best all round to suit my needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alexander

Mark gave this product an overall rating of 5 / 5

Great experience

Really decent price and enen went cheeper finding out I had 9 years ncb instead of four forgot I had mobility car thew years back

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

Back to top