Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

Andrea gave this product an overall rating of 5 / 5

Cheaper quote and no interest charge for monthly payments easy to use website

Car insurance renewal for my Jaguar XF delighted with quote and the fact you don’t pay interest on monthly payments. I like the app showing your details and documents ! Website was easy to use and all done very easily.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrea

Burtonian gave this product an overall rating of 4 / 5

Good service

A great price certainly worth checking when comparing quotes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Burtonian

Paddy gave this product an overall rating of 5 / 5

Ease of purchase

Multi car insurance and Building/contents insurance. Ease of purchase, simple to understand and great savings against other quotes - including present insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paddy

Bob54 gave this product an overall rating of 5 / 5

Car Insurance

I bought comprehensive car insurance and contacted Aviva as I had purchased Travel Insurance a couple of months back. I was delighted with the ease of the application process and the significant reduction on the price quoted by my existing insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bob54

MB4444 gave this product an overall rating of 3 / 5

Online

This process was easy enough online. I prefer to speak to a telephone operator when arranging insurance. Unfortunately no discount is offered when speaking to an operator and was advised by them their deals are better online. Good email communication and insurance papers arrived as requested.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

MB4444

Joo15 gave this product an overall rating of 5 / 5

Easy Peasy

I just went on line and signed up for my car insurance for this year, the price was reasonable and it was very straight forward to do so I had renewed my insurance within minutes

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Joo15

Barbie gave this product an overall rating of 5 / 5

Helpful and informative

was changing from another insurance company and wanted to ensure i had cover in case i needed cover for business purposes as i was applying for a job as a driver for superdrug which would involve having medical drugs in my car. everything was explained for me perfectly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barbie

Tricky gave this product an overall rating of 4 / 5

Very good

Good service overall. Online quote should be extended for those wanting to insure more than 2 vehicles. That way, a customer could save and come back to add over a period of time. The tele quote take a long time, particularly if you have 5 vehicles. Once you think you have sorted out the details, you have to ask for a copy in the post for comparison to alternatives. Once I got through this, the quote was compatible and at a good rate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Tricky

Back to top