Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
retired gave this product an overall rating of
Car insurance
12/10/2019
We bought car insurance from Aviva this year as we found our renewal from our existing company had increased alot for no reason so decided to get quotes from new companies and we found that your prices were much better for the same cover. The lady we dealt with was extremely helpful and informative. Thankyou.
I would recommend Aviva to a friend
- By:
- retired
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
retired
Keels27 gave this product an overall rating of
Easy to arrange, great price!
12/10/2019
Your email invited me to try your online quote system to renew my car insurance, I was so busy and had already had a renewal quote from my existing insurer which was outrageous, and the best quote I had from a comparison website wasn’t bowling me over so I decided to have a quick look at your quotation system - wow - so quick and easy and a really good price with all options easily laid out and clear. Debit card payments taken each month at no extra cost and a reputable company handling my cover - would not hesitate to recommend. Well done Aviva , I’m very impressed.
I would recommend Aviva to a friend
- By:
- Keels27
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Keels27
Allypally gave this product an overall rating of
Simple and easy to apply for
12/10/2019
I bought car insurance and it was so easy to apply for well satisfied
I would recommend Aviva to a friend
- By:
- Allypally
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Allypally
Raggi gave this product an overall rating of
Quick and easy to complete. Helpful advise throughout, Pleased with overall results. Thankyou
12/10/2019
Car insurance better value than previous insurance
I would recommend Aviva to a friend
- By:
- Raggi
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Raggi
Frank gave this product an overall rating of
Great telephone experience
11/10/2019
I purchased car insurance, which was really easy to do and was made easier by the people i spoke to
I would recommend Aviva to a friend
- By:
- Frank
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frank
jjcc gave this product an overall rating of
Good choice
11/10/2019
I bought comprehensive insurance for my car. I chose aviva because it gave me a good coverage of what I actually needed and at a good price.
I would recommend Aviva to a friend
- By:
- jjcc
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
jjcc
Gorby gave this product an overall rating of
Good customer service but the price was unreal day light robbery 1400 pound a year for third party l have drove for over 25 years value of car 3 k
11/10/2019
Am over 59 years old got insurance was over 1400 pound and it’s only third party , the women was lovely on the phone I think it’s day light robbery the cars only worth 3 half grand , I only drive the car 1 week out the month seriesly thinking of just renting a car , I think everyone should hire cars that way you always get a good car they cover insurance so u don’t need that plus you don’t need tax and don’t have to mot ,it also if it needs work done the rental come do that , only thing Is you don’t own it , but If you work it out cost wise u will save Money u don’t have to buy a car so hire a car cause the insurance prices at AViiva are so expensive
- By:
- Gorby
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Hi Gorby, I'm sorry to read your review today. A number of rating factors go into calculating our premiums, which are often out of your direct control as a driver. We absolutely appreciate your driving experience and that the value of the car is low, but hundreds more rating factors go into it to do with the world around us (e.g. cost and rate of claims in your area). You can see more about how we price our insurance here: https://www.aviva.co.uk/car-insurance/your-car-price-explained/ Thank you still for having insured with us and I hope we can give you a premium in future that's more to your liking.
Yannis, Aviva Web Team
Gorby
Bbop gave this product an overall rating of
New customers
10/10/2019
I brought car insurance and I was very pleased with the price and what I got covered for the price I will definitely recommend this company to freinds
I would recommend Aviva to a friend
- By:
- Bbop
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bbop