Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

davesgirl1956 gave this product an overall rating of 5 / 5

Quick and easy

I was looking for car insurance and as I had other products with Aviva and had always had good service I thought I would get a quote. The web site was easy to follow and I received a favourable quote so I went ahead with it..

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

davesgirl1956

Racco1 gave this product an overall rating of 4 / 5

Good but online not great

Overall I’m happy but I could not complete on line as the questions are not set up properly particularly around the main driver I had to make 3 phone calls in the end and was on hold for over 30 minutes in total . So summing up its not an easy online booking procedure

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Racco1

Blondy gave this product an overall rating of 5 / 5

Value for money

I bought car insurance. Aviva was very competitive with other companies Nd offered more for my money. E.g. roadside assistance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blondy

Bebs gave this product an overall rating of 5 / 5

Brilliant all round customer service

Brought full comprehensive car insurance on line it was so easy and straightforward there were no never ending questions to answer. There were a number of things that attracted me to Aviva Plus which included interest free monthly payments and no cancellation or admin fees and the other very important thing was the guarantee that my premium would not increase at next renewal saving all the hassle of keep shopping around every year, so all in all very happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bebs

Mark gave this product an overall rating of 4 / 5

Multicar or two car

I have had a multicar polic y with another provider for a number of years, and became fed up with the fees for making policy changes. Aviva multicar came up on a Google search, so I gave it a try. The application was straightforward enough and competitively priced against other multicar policies and individual quotes on comparison sites. However, you can only add two cars online and have to phone to add more. I went with the online application for our main two cars and, to avoid call centre queuing, put the third car with another provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Mark

Eddy gave this product an overall rating of 5 / 5

Very good service on initial purchase of policy

I purchased multicar insurance which was much more competitive than my previous insurance company. The telephone manner and willingness to help was excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddy

Phileas gave this product an overall rating of 5 / 5

Very efficient and helpful

Fully comprehensive car insurance for a change of car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Phileas

Catherine gave this product an overall rating of 5 / 5

Great customer service

Aviva staff were helpful understanding and patient with my questions. Insurance quote offered the best value with back up for all my driving needs. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Catherine

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