Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

george gave this product an overall rating of 3 / 5

as expected

No problems with the procedure it was relativelly easy to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

george

Karthika gave this product an overall rating of 5 / 5

Great deal

We took a Comprehensive package for our vehicle.We got a quick response from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Karthika

Tommy gave this product an overall rating of 5 / 5

An easy and competively trusted quote supplied

Renewal notice received from existing insurer. Felt my loyalty was being tested particularly in view of the enforced risk reduction of the last 12 months. Went to the market saved a lot of money for the same cover from a reputable insurer. Job done thanks. Previous insurer had no answer or attempt to regain my custom.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Tommy

Competitiveprices gave this product an overall rating of 5 / 5

Car insurance

Already have policies with Aviva, the extra discount is a bonus on the already competitive renewal quote. Simple & easy to use the online tools

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Competitiveprices

George gave this product an overall rating of 5 / 5

Fantastic deal

I recently bought a Mercedes SLK 350 for the summer. I tried several insurance companies for an insurance quote and was amazed at the high priced quotes that I was given. I owned another vehicle and have it insured with Aviva so I went on line to get a quote. Instantly I was impressed with the on line form filling’ it was very easy a quick. At last I found a company that would give me an insurance that was affordable and gave me what I wanted in a policy .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

Tezzer gave this product an overall rating of 5 / 5

Brilliant Clear Polite Telephonist

The Aviva agent who answered the phone could not have been clearer and more polite. They sorted out a wrong application by me for a vehicle and set up an addition to an existing policy which saved me a significant sum of money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tezzer

Seejay gave this product an overall rating of 5 / 5

Great customer service

Helpful staff, with great customer interaction and lots of empathy. Top 3 in car insurance customer care, as i'm been driving for over 35 years I recognise the quality of care.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Seejay

Garry gave this product an overall rating of 5 / 5

Good customer service and the product covered my requirements at a good price

Very good service and the product adequately covered my requirements at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Garry

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