Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Crazylady gave this product an overall rating of
Easy to apply online. Good price.
04/01/2020
Fabulous company. Instant quote. great Price. Came in post really quickly. Giving peace of mind
I would recommend Aviva to a friend
- By:
- Crazylady
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Crazylady
Chefmack gave this product an overall rating of
Quick and easy
03/01/2020
My first policy as a driver was very quick and easy to do plus it was cheap so thank u very much .
I would recommend Aviva to a friend
- By:
- Chefmack
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chefmack
Marius gave this product an overall rating of
Great costumer service
02/01/2020
Great experience and costumer service I highly recommend!!
I would recommend Aviva to a friend
- By:
- Marius
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marius
AndyD gave this product an overall rating of
Quality Service
01/01/2020
Professional team offering a first class product and service
I would recommend Aviva to a friend
- By:
- AndyD
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AndyD
Bode gave this product an overall rating of
Fast and easy
01/01/2020
Online quote for home and car insurance. Easy to use website, good prices and monthly payments at no extra cost. What more do you need
I would recommend Aviva to a friend
- By:
- Bode
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bode
Moose gave this product an overall rating of
Superb help and complete understanding, felt confident in the policy I was purchasing all clear and prescise
31/12/2019
Brought a motor policy for my truck , with no hidden stitch ups . Exactly the policy I required a bit of upselling but nothing forced and felt obtained a policy that was correct for me .
I would recommend Aviva to a friend
- By:
- Moose
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Moose
Cano gave this product an overall rating of
Good service
30/12/2019
Purchased online , good value compared to insurer I had been with for a while, easy to navigate online portal, interest free payments a bonus as well
I would recommend Aviva to a friend
- By:
- Cano
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Cano
SteveinNorthumberland gave this product an overall rating of
Extra Excess was a Surprise
29/12/2019
Had car insurance for 6 year old BMW. Cancelled this on acquiring a 3 year old Mercedes. Expected some increase in premium but was disappointed that there was an additional excess. This made Ariva less competitive but I stayed with them for this year.
I would recommend Aviva to a friend
- By:
- SteveinNorthumberland
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Thanks for your positive review Steve and for staying with us. I appreciate the disappointment involved. We include a higher excess on higher risk vehicle, which is usually due to a combination of their performance and value. I hope we will continue to be competitive on your renewal for your new car.
Yannis, Aviva Web Team
SteveinNorthumberland