Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

adda gave this product an overall rating of 5 / 5

Good pricing

No interest charges, 12 month equal payments. Very good pricing.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

adda

David gave this product an overall rating of 3 / 5

So Far , So Good

Car Insurance, due to start 08.10.19 however a payment was taken 25.09.19 and I am still awaiting my documents, hard copies

By:
Gender:
Male
Age:
65 or over
Ease of purchase
1 / 5

David

Mags gave this product an overall rating of 5 / 5

Easy and clear transaction

I purchased car insurance.. Very competitive . Cost less than current provider with more benefits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mags

Cotto gave this product an overall rating of 5 / 5

Happy bloke

Got a great price from them it was even worthwhile cancelling another policy that I had just taken out and paying the administration fee so was very pleased with Aviva so would recommend them to friends and family to have a look at

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Cotto

Bumble gave this product an overall rating of 5 / 5

Whole transaction completed quickly and simply

Competive quote Completed by simple questionnaire I think that the policy is geared to my individual needs When I spoke to a representative he was very friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bumble

Paula gave this product an overall rating of 5 / 5

Great price and ability to pay monthly at no cost

Was able to reduce the price for our 2 cars from Standard Aviva policy, with all the features and more at a lower price and ability to pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Paula

Spoon gave this product an overall rating of 5 / 5

Easy to follow site

Changed my car insurance to Aviva. Site was easy to use and follow. I am actually paying very slightly more but getting so much more for the money so we’ll worth it and I can pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spoon

chippy gave this product an overall rating of 4 / 5

first class service all round................

AVIVA PLUS CAR INSURANCE IS A MOST HELPFULL WAY OF TAKING OUT INSURANCE IT WILL CATCH ON IN THIS DAY AND AGE...….

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

chippy

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