Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Alan gave this product an overall rating of 3 / 5

car insurance

I change my car insurance to here,told by my father it would be better,would keep going up on cost,I'm paying a bit more at the minute on all things total price,pay out more on windows, excess,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Alan

Roddy gave this product an overall rating of 5 / 5

Satisfaction

The whole process of getting of my car insured was SLICK AND QUICK An exercise many of your opponents Can’t match WELL DONE

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roddy

Chrisps gave this product an overall rating of 5 / 5

Excellent prices

I'm so pleased to be insured by Avivaplus for both my cars at a great deal where other companies wanted to charge more.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chrisps

Deon gave this product an overall rating of 5 / 5

Great service

The gentleman assisting me were extremely professional and understanding and made me feel at ease

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deon

Allotment gave this product an overall rating of 5 / 5

Transaction completed in two stages by telephone - call handlers were excellent, both friendly and helpful

Aviva Plus Comprehensive car insurance policy. All details carefully explained and paperwork arrived as required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Allotment

Eddy gave this product an overall rating of 4 / 5

Good customer service

I have been a customer of another car insurance group for many years. However this year their price got ridiculous. Because we have other investments with Aviva their car insurance for exactly the same thing was nearly half. So needless to say I am with Aviva now.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddy

Gift gave this product an overall rating of 5 / 5

Great flexibility.

Comprehensive motor vehicle insurance on a pay monthly stalments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gift

Notused gave this product an overall rating of 5 / 5

Very good service

I have purchased car Insurance &I found the staff very helpful in dealing with my questions I felt the staff put at me at ease Very friendly and helpful I will be contacting them when my house insurance is due for renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Notused

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