Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Chesterfc gave this product an overall rating of 5 / 5

New customer

Bought fully comp car insurance. It was the cheapest I could find . I cant comment on value for money I cant comment on customer experience. It was certainly easy to purchase . The insurance isnt active yet so I cannot really say unless I needed to claim . Personally this rating should be done at or during the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Chesterfc

Scoop gave this product an overall rating of 5 / 5

Great value

Changed to Aviva Motor insurance as we wanted to shop around from our previous insurer. Monthly payments with no extra charge was a big plus. We chose Aviva plus as we wanted full protection.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scoop

Sgcarinsurance gave this product an overall rating of 4 / 5

Easy to use website

The website is very easy to use and when I encountered a very minor glitch the live chat is excellent. As always I would have liked my premium to be cheaper but nevertheless I am pleased with my level of cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sgcarinsurance

Paddy gave this product an overall rating of 5 / 5

Very Competitive

I bought car insurance at a very competitive price. The procedure was simple and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paddy

David gave this product an overall rating of 5 / 5

Good price

Reputable insurer and competitive car insurance price with extensive policy coverage. Easy to arrange on line and able to insure quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

snowy1950 gave this product an overall rating of 5 / 5

simple and easy to use

simple and easy to purchase. it makes a change when it is straight forward

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

snowy1950

Karl gave this product an overall rating of 5 / 5

Simple, straightforward online application, choice of cover, great value!

Motor insurance for a new car, all managed online with no issues, great choice of cover and great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Karl

Malik gave this product an overall rating of 5 / 5

Excellent service

Insurance quotation process was very easy, fast and value for money, highly recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malik

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