Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Mike gave this product an overall rating of 5 / 5

Excellent in every respect

I use Aviva for all my insurance needs, pension, private health, building and contents, travel and motor. They offer competitive, comprehensive and affordable cover. The portal works really well, all my policies in one place. On the one occasion I needed to make a claim they were helpful, quick and settled promptly. I can not recommend them highly enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Mansh gave this product an overall rating of 5 / 5

Smooth buy

Bought car insurance with partner as named driver who is a new driver. Overall price was really good. Didn't know Aviva wasn't on GoCompare. After 14 years of using GoCompare finally come to Aviva (who are cheaper and insured directly with them) very happy with service and ease of website use/delivery of documents. Hope to stay for a long time!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mansh

Indi gave this product an overall rating of 5 / 5

Great claims team and customer service team

I bought motor insursnce from Aviva in feb 2019. Unfortunatley Inwaa a victim of having my car stolen. Aviva customer service and claims team were great. They provided details and next steps and kept me updated. the turn around to get this resolved was outsiding. Deffinatley a company i feel happy with

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Indi

Jojo gave this product an overall rating of 5 / 5

Great service and great price!

After getting quotes from all the other comparative sites, Aviva was the most competitive price for my car insurance. I received a further discount, as I had another policy with them. It was easy and straightforward to purchase online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojo

None gave this product an overall rating of 1 / 5

None

Car insurance ok, but very difficult to create account for online login due to technical problems. Still waiting to get resolved

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi Anca, I'm sorry to see the issues you've had when trying to set up the online account. I can see it has been reported for you and they're working hard to get this resolved for you. Once this has been resolved they will be in touch with you. Thanks ~ Nat

None, Social Media

None

Donna gave this product an overall rating of 5 / 5

easy to buuse insurance online

I bought car insurance at a good price and good benefits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Donna

Shaunie gave this product an overall rating of 5 / 5

Doddle to do!!

I recently bought car insurance, website very easy to use, one of the best prices I found and the premium package is excellent !!!! And still cheaper by a country mile by my existing provider!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaunie

Rabc gave this product an overall rating of 5 / 5

Great customer service from start to finish excellent would recommend to anyone

I have bought van insurance and I had a first class service from start to finish excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rabc

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