Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Snapper gave this product an overall rating of 5 / 5

Car insurance

Motor car insurance quotation beat some of the online comparison sites..much to the delight of my wallet....and me. How could I refuse to go with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snapper

Guinness12 gave this product an overall rating of 5 / 5

Post code insanity

I moved one hundred yards from a flat with stairs to a flat with a lift for my wife the car was parked in the same spot but because the postcode changed by block of flats my insurance went from 240pounds to wait for it 2187 pounds I cancelled the policy and avlva came up with a policy for me that covered my needs at a far more reasonable price .by the way my car is no rolls Royce it’s a 2000 Audi A4 worth about 400 pound

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Guinness12

Teddy gave this product an overall rating of 5 / 5

Great customer service

I could not believe how easy it was to get my car insurance with Aviva, the price was so good and the service I got from the agent was so efficient I would recommend them to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddy

Newcustomer gave this product an overall rating of 5 / 5

Wonderful service ...

Bought a motor policy on a Sat. am starting on the Mon. ... an hour later seller asked to change delivery date to the Sat. pm. No problem for Aviva - left my policy in place and gave me a 2-day cover note. Was asked for proof of my no claim discount having had a car written off and policy cancelled 6months earlier. Aviva and, to be fair, my previous insurers made documenting the ncd as simple as could be!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newcustomer

Boozie gave this product an overall rating of 5 / 5

Great Customer Service

Car Insurance which provided me with all I needed and was at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boozie

Pauls82 gave this product an overall rating of 5 / 5

Great experience

I bought car insurance and I felt that the ease of navigating the site and the experience I had was quick and effective in getting the car insurance I need.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauls82

Boysie gave this product an overall rating of 5 / 5

Quick, easy and time saving way to buy my car insurance.

Great way to buy my car insurance. Saving me a lot of time and money compared to my old insurance company. Lovely to pay monthly at no extra cost. Also great to amend my policy at any time without being charged extra. Thank you Aviva Plus. Looking forward to staying with you for years to come.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boysie

Williray gave this product an overall rating of 5 / 5

Excellent service

Car insurance just what i wanted and reasonable priced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Williray

Back to top