Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Newcustomer gave this product an overall rating of
Wonderful service ...
26/09/2019
Bought a motor policy on a Sat. am starting on the Mon. ... an hour later seller asked to change delivery date to the Sat. pm. No problem for Aviva - left my policy in place and gave me a 2-day cover note. Was asked for proof of my no claim discount having had a car written off and policy cancelled 6months earlier. Aviva and, to be fair, my previous insurers made documenting the ncd as simple as could be!
I would recommend Aviva to a friend
- By:
- Newcustomer
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Newcustomer
Boozie gave this product an overall rating of
Great Customer Service
26/09/2019
Car Insurance which provided me with all I needed and was at a reasonable price.
I would recommend Aviva to a friend
- By:
- Boozie
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Boozie
Pauls82 gave this product an overall rating of
Great experience
25/09/2019
I bought car insurance and I felt that the ease of navigating the site and the experience I had was quick and effective in getting the car insurance I need.
I would recommend Aviva to a friend
- By:
- Pauls82
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pauls82
Boysie gave this product an overall rating of
Quick, easy and time saving way to buy my car insurance.
25/09/2019
Great way to buy my car insurance. Saving me a lot of time and money compared to my old insurance company. Lovely to pay monthly at no extra cost. Also great to amend my policy at any time without being charged extra. Thank you Aviva Plus. Looking forward to staying with you for years to come.
I would recommend Aviva to a friend
- By:
- Boysie
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Boysie
Williray gave this product an overall rating of
Excellent service
25/09/2019
Car insurance just what i wanted and reasonable priced
I would recommend Aviva to a friend
- By:
- Williray
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Williray
Evans gave this product an overall rating of
Quick and easy
25/09/2019
Van insurance bought over the phone. No waiting or jingles on the phone line. Polite, knowledgeable person helped me with no fuss and was completed very quickly. Pleased with price.
I would recommend Aviva to a friend
- By:
- Evans
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Evans
Bill gave this product an overall rating of
Purchase OK, after sale poor A
24/09/2019
Auto insurance for 2 cars. Original purchase easy enough. Preferred Aviva to other insurers because of Aviva Plus. Not lowest price. Lots of problems with My Aviva, 2 phone calls so far both promising call back from IT. Nothing so far.
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Bill
bashir gave this product an overall rating of
good customer service
24/09/2019
I did car insurance, I found it very well, easy to do
I would recommend Aviva to a friend
- By:
- bashir
- Gender:
- Male
- Age:
- 45 to 54
bashir