Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jojo gave this product an overall rating of
Great service and great price!
21/12/2019
After getting quotes from all the other comparative sites, Aviva was the most competitive price for my car insurance. I received a further discount, as I had another policy with them. It was easy and straightforward to purchase online.
I would recommend Aviva to a friend
- By:
- Jojo
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jojo
None gave this product an overall rating of
None
20/12/2019
Car insurance ok, but very difficult to create account for online login due to technical problems. Still waiting to get resolved
- By:
- None
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
Hi Anca, I'm sorry to see the issues you've had when trying to set up the online account. I can see it has been reported for you and they're working hard to get this resolved for you. Once this has been resolved they will be in touch with you. Thanks ~ Nat
None, Social Media
None
Donna gave this product an overall rating of
easy to buuse insurance online
19/12/2019
I bought car insurance at a good price and good benefits
I would recommend Aviva to a friend
- By:
- Donna
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Donna
Shaunie gave this product an overall rating of
Doddle to do!!
19/12/2019
I recently bought car insurance, website very easy to use, one of the best prices I found and the premium package is excellent !!!! And still cheaper by a country mile by my existing provider!!
I would recommend Aviva to a friend
- By:
- Shaunie
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shaunie
Rabc gave this product an overall rating of
Great customer service from start to finish excellent would recommend to anyone
19/12/2019
I have bought van insurance and I had a first class service from start to finish excellent.
I would recommend Aviva to a friend
- By:
- Rabc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rabc
Geegsy gave this product an overall rating of
Shareholder
18/12/2019
Buying car insurance was quick and easy online and provided the right cover at a competitive cost.
I would recommend Aviva to a friend
- By:
- Geegsy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Geegsy
Marius gave this product an overall rating of
Great customer service and prices
18/12/2019
Very easy to buy a car insurance and good value for money. As well very good customer service. I will recommend Aviva.
I would recommend Aviva to a friend
- By:
- Marius
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marius
Punch gave this product an overall rating of
Va Insurance
17/12/2019
Van Insurance for work Got a perfectly adequate cover for a lot cheaper than my renewal quote from the previous insurer.
I would recommend Aviva to a friend
- By:
- Punch
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Punch