Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Joybells gave this product an overall rating of 4 / 5

Existing customer

I bought car insurance Fully comprehensive for my Vauxhall Mokka

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joybells

Faizi gave this product an overall rating of 4 / 5

Custmer Service Is Good

First Time I get This policy Hope Its Good For Me If Its Good For Me I Go With That Every Year And Recommended to Others Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Faizi

Angie gave this product an overall rating of 3 / 5

Not bad

My company uses Aviva as part of a pension scheme. So I decided to use it for my cars as well. Pros: useful app, easy to manage, available to pay monthly car insurances with no extra cost Cons:For loyal customers the rate of discount provided if you use more than one insurances is too low.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Hello. Thanks for taking the time to send us a review and I'm glad that you like the idea of paying monthly at no extra cost on our new AvivaPlus product. We offer a 10% multi vehicle/product discount depending on the nature of your policy which is the same across the board to make it fair for all of our customers. Although, to help us learn for the future I have noted your concerns.

Liv, Aviva Online Team

Angie

Kucu gave this product an overall rating of 5 / 5

Good service

good customer service the prize was very good thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kucu

Annie gave this product an overall rating of 5 / 5

Good review

The operative was very helpful finding me the best deal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Annie

SPURSCRAZY gave this product an overall rating of 5 / 5

TRY AVIVA IF YOU ARE LOOKING FOR A NEW INSURER

Was looking for a new insurance policy because my current insurer wanted to increase the premium to a level tha I consider to be excessive and unfair, having made no claim whatsoever for 2 years. Found Aviva to be competitive, and found the switch process painless and easy to do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SPURSCRAZY

Jonnie gave this product an overall rating of 5 / 5

Fantastic Service

What a fantastic service so easy and great value ! Every company of Insurance should follow example !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Jonnie

Lainey gave this product an overall rating of 4 / 5

Lainey

I went with Aviva as we already have 1 car and house insurance with them . I attempted to have the extra car insurance via Quidco and had to contact Aviva on line , I explained to Jason on line chat but he didn’t grasp it or couldn’t be bothered . Jason requires additional training I only went with Aviva because eventually having sorted myself I know which co I’m insured with . Aviva you were a disappointment and must do better .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Lainey

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