Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Newcustomer gave this product an overall rating of 5 / 5

Wonderful service ...

Bought a motor policy on a Sat. am starting on the Mon. ... an hour later seller asked to change delivery date to the Sat. pm. No problem for Aviva - left my policy in place and gave me a 2-day cover note. Was asked for proof of my no claim discount having had a car written off and policy cancelled 6months earlier. Aviva and, to be fair, my previous insurers made documenting the ncd as simple as could be!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newcustomer

Boozie gave this product an overall rating of 5 / 5

Great Customer Service

Car Insurance which provided me with all I needed and was at a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boozie

Pauls82 gave this product an overall rating of 5 / 5

Great experience

I bought car insurance and I felt that the ease of navigating the site and the experience I had was quick and effective in getting the car insurance I need.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauls82

Boysie gave this product an overall rating of 5 / 5

Quick, easy and time saving way to buy my car insurance.

Great way to buy my car insurance. Saving me a lot of time and money compared to my old insurance company. Lovely to pay monthly at no extra cost. Also great to amend my policy at any time without being charged extra. Thank you Aviva Plus. Looking forward to staying with you for years to come.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boysie

Williray gave this product an overall rating of 5 / 5

Excellent service

Car insurance just what i wanted and reasonable priced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Williray

Evans gave this product an overall rating of 5 / 5

Quick and easy

Van insurance bought over the phone. No waiting or jingles on the phone line. Polite, knowledgeable person helped me with no fuss and was completed very quickly. Pleased with price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Evans

Bill gave this product an overall rating of 4 / 5

Purchase OK, after sale poor A

Auto insurance for 2 cars. Original purchase easy enough. Preferred Aviva to other insurers because of Aviva Plus. Not lowest price. Lots of problems with My Aviva, 2 phone calls so far both promising call back from IT. Nothing so far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bill

bashir gave this product an overall rating of 5 / 5

good customer service

I did car insurance, I found it very well, easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

bashir

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