Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2995 customer reviews

Rabc gave this product an overall rating of 5 / 5

Great customer service from start to finish excellent would recommend to anyone

I have bought van insurance and I had a first class service from start to finish excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rabc

Geegsy gave this product an overall rating of 4 / 5

Shareholder

Buying car insurance was quick and easy online and provided the right cover at a competitive cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Geegsy

Marius gave this product an overall rating of 5 / 5

Great customer service and prices

Very easy to buy a car insurance and good value for money. As well very good customer service. I will recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marius

Punch gave this product an overall rating of 5 / 5

Va Insurance

Van Insurance for work Got a perfectly adequate cover for a lot cheaper than my renewal quote from the previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Punch

Jimbob gave this product an overall rating of 4 / 5

Quick and easy to deal with

Nice and easy to deal with, easy to apply online, policy was nice and clear and price was pretty reasonable. What more can I ask. Can't comment on what they're like if I need to make a claim but I will hope that doesn't happen

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jimbob

FootyDave gave this product an overall rating of 5 / 5

Good experience

Bought car insurance, very pleased with the cover, informative & pleasent lady on the phone, great price. All sorted quickly & efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FootyDave

A customer gave this product an overall rating of 5 / 5

Great customer s

I bought a car policy from Aviva. The price of the policy is very good. Aviva is serious company that i highly recommend.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Innuendo gave this product an overall rating of 5 / 5

Clear, straightforward insurance.

Tried Aviva for first time, whole process was very straightforward. A good level of cover for what i consider a reasonable price with the promise of no ridiculous price hikes in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Innuendo

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