Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Justintime gave this product an overall rating of 5 / 5

Easy-to-use

This was my first ever attempt to using companies that weren't listed on comparison websites. I always thought they would be more expensive. I was very pleasantly surprised to learn that was a myth. Thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Justintime

RalphieBoy gave this product an overall rating of 5 / 5

Excellent All Round

Very competitive, quick and reliable. Wat more do you want.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RalphieBoy

Siyoguru69 gave this product an overall rating of 5 / 5

Effortless

Motor I insurance without the hassle and stress,, simple affordable transaction. Sweet

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Siyoguru69

Rambo gave this product an overall rating of 5 / 5

It was so easy

I was very pleased with your on line insurance first class

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Rambo

Searcher gave this product an overall rating of 4 / 5

Good telephone manner.

How nice to talk to a car insurance company that not only appeared to understand my needs but were also polite, informative and not in a rush on the phone. Let's hope the renewal next year remains competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Searcher

Franky gave this product an overall rating of 5 / 5

Best price

No other site or company could offer better price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Franky

Berg74 gave this product an overall rating of 5 / 5

Customer service superb

This company has transformed itself. The website was easy to use, clear and competitive, when I did have to call to make a query the customer service was top notch. Really impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Berg74

William gave this product an overall rating of 5 / 5

Can easily complete all formalities online and get the insurance, the insurance fee is good to customers

I have bought a car insurance, I can easily complete all formalities online and all things done within a very short period. As a customer, the fee is good and convenience. I strongly recommend others to join Aviva's insurance plan.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

William

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