Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Phil gave this product an overall rating of 5 / 5

Quick and easy

Brought my car insurance online. So easy to use, just fill in your details and choose what level of insurance you want, either pay in full or pay monthly for no extra cost. That's how quick and easy it was.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Roller5 gave this product an overall rating of 5 / 5

Very good customer service

Car insurance very helpful and understanding service very very pleasant to talk to.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Roller5

Randy gave this product an overall rating of 5 / 5

Car Insurance

Very few questions asked. Quick quotes given and I was delighted with the outcome. Would recommend aviva plus to friends as well. 100 percent satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Randy

Dactare gave this product an overall rating of 5 / 5

Easy and simple transaction

I looked at Aviva insurance as I already had an account with Aviva. My Car and Home insurances were due and I had received renewal notices. As usual the premiums had soared. With Aviva I had both premiums (for the same level of cover) for a combined rate of less than my car insurance alone. Win win.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dactare

CatOllie gave this product an overall rating of 4 / 5

Random feedback

Easy purchase. Never been asked letters with no claims. ( which is very strange).lets see how it goes

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

CatOllie

Barney gave this product an overall rating of 5 / 5

Great customer service

Bought cc ar insurance the website. Was easy quick and straight forward to fill in

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barney

Shug gave this product an overall rating of 5 / 5

Simple to understand.

Car Insurance. My Aviva is so simple to use. Interest free monthly payments.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shug

Dave22 gave this product an overall rating of 5 / 5

Good online system, renewal price guarantee did it for me.

Already have another car insured by Aviva and also hold an investment bond with them. I consider Aviva to be a very solid company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave22

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