Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Sandy gave this product an overall rating of 5 / 5

Better than ok

Great customer service, very good response to my request. Wanted to disengage and it was made simple. How good is that?!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

Samm gave this product an overall rating of 5 / 5

Very Easy

Easy, quick, no fuss, and very good price. I would definitely recommend to friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Samm

Beano gave this product an overall rating of 5 / 5

Excellent

Monthly payments that don't cost extra at a very good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beano

dave gave this product an overall rating of 5 / 5

quick,easy ,and great value

car and home insurance.it was all done online,and it was clear and straightforward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dave

MANJITLALL gave this product an overall rating of 5 / 5

Excellent customer services

I Bought car insurance from Aviva I found the staff were polite and motivated in sorting my car insurance for me. I would rate them to be an excellent organisation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MANJITLALL

Bubblybrunette gave this product an overall rating of 4 / 5

Efficient

Very efficient with the car insurance, kept informed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bubblybrunette

Phil gave this product an overall rating of 5 / 5

Helpful

I don't really care about much when it comes to insurance as long as I'm covered and the customer service team are helpful and there are enough people to answer the phone. Price is the most important factor and always will be.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Phil

Pinno gave this product an overall rating of 5 / 5

Very easy and efficient

I recently bought car insurance on line from Aviva.The whole process was very straight forward and efficient. My previous supplier who I joined last year hiked their renewal price by 15 percent.I am confident Aviva will reward my loyalty next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pinno

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