Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lozzer gave this product an overall rating of
Would recommend
10/12/2019
Just taken out a new policy including breakdown cover. The whole process was straight forward and easy to complete. Added bonus of interest free monthly payments. Would recommend
I would recommend Aviva to a friend
- By:
- Lozzer
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lozzer
Moyn gave this product an overall rating of
Aviva
10/12/2019
Car insurance. Negatives: Insist on policy needing to be renewed when house & contents policy expires. Insist on debit card payment, will not accept direct debit. Policy quote is very repetitive, hard to follow and will not show all excesses etc on final quote - makes comparison impossible unless you request a total quote pdf. Positive: cheaper. Easier to tweak to suit my needs.
I would recommend Aviva to a friend
- By:
- Moyn
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 3 / 5
Moyn
MikeCT gave this product an overall rating of
Good, professional and efficient Customer Service
09/12/2019
Pleased with Aviva Plus policy comparable with and exceeds the majority of competitors cover. Customer service extremely professional having had to make contact ref. to N.C.D evidence reinforces why I have stayed an Aviva customer for motor insurance since 2015.
I would recommend Aviva to a friend
- By:
- MikeCT
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MikeCT
JDR001 gave this product an overall rating of
Intelligent, knowledgeable and friendly telephone staff. The forms are very easy to complete. Very good service overall
09/12/2019
I purchased fully comprehensive motor car insurance, but I will now but other products from Aviva. I was left with an overall impression of reliability and integrity.
I would recommend Aviva to a friend
- By:
- JDR001
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JDR001
Kritigirl gave this product an overall rating of
Very satisfied with the experience
08/12/2019
Setting up My car insurance was very easy. The cost was good, and no extra charge for monthly payments was a bonus.
I would recommend Aviva to a friend
- By:
- Kritigirl
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kritigirl
Jolo gave this product an overall rating of
Good admin . Hope it continues.
08/12/2019
Good admin and customer service. I hope it continues. Worth an enquiry.
I would recommend Aviva to a friend
- By:
- Jolo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jolo
Silvia gave this product an overall rating of
Good deal
08/12/2019
I put my insurance with Aviva and I am happy! Good staff
I would recommend Aviva to a friend
- By:
- Silvia
- Gender:
- Female
- Age:
- 45 to 54
Silvia
Royalty gave this product an overall rating of
Efficient and straightforward.
07/12/2019
Car insurance made simple, cost effective and efficient .
I would recommend Aviva to a friend
- By:
- Royalty
- Gender:
- Male
- Age:
- 65 or over
Royalty