Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

mrfox gave this product an overall rating of 5 / 5

Happy. Customer

Easy site to use and cheapest price but with all the benefits I’m used to having.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrfox

Mary gave this product an overall rating of 4 / 5

Happy

Hapoy with the quotes and staff extremley helpfull and only to happy to help. Great price with aviva plus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mary

Maxply gave this product an overall rating of 5 / 5

Great choice saved a lot of wedge

Annual car insurance easy to arrange, saved a wedge of money compared to last company. I'll stay with Aviva as long as they stay competitive. And I pay monthly at no added cost.Nice one.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Maxply

Nicky gave this product an overall rating of 5 / 5

Best price

I bought insurance for me, female, age 25 and having points on my licence I was worried and added partner male, age 24. Here I got the best price and w happy with the package it came with. Great service and great price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nicky

Scottie gave this product an overall rating of 5 / 5

Excellent service

Purchased car insurance , much lower priced than previous insurance company also a better policy with added extras , very impressed and will definitely be a returning customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottie

Peter gave this product an overall rating of 4 / 5

Fair and clear

Previous insurer wanted to increase premium for one driver rather than tow so considered Aviva, with whom already had medical insurance. Contact explained all options clearly, including cost for driving abroad. Cost was far less than previous insurer and seemed reasonable. Aviva have always provided good medical insurance and clearly explained how to make premium just cover what was important.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Matteo gave this product an overall rating of 5 / 5

Great customer service

Excellent,simple without complex questions. Good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matteo

Shep gave this product an overall rating of 5 / 5

Value for money and great customer service

Car insurance for two cars. Very easy process, with significant savings on renewal quote from previous insurer. The process was simple and easily the best on line purchase site I have dealt with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shep

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