Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

A customer gave this product an overall rating of 5 / 5

Good Online process. OK premium

The online enquiry / quote process works well, and is easy to use. In my case, I have 2 cars on a single policy. Premiums competitive, - but I suspect next year will be a different story. Overall good service, and a painless experience.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glyn gave this product an overall rating of 5 / 5

Knowledgeable staff. Friendly, informative. Good Value insurance.

I have my house, accident and motor insurance with Aviva. I have tried others and always come back. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glyn

Glady gave this product an overall rating of 5 / 5

Van insurance

Pick up insurance very helpful lady .also you can drive other people’s vehicle as long as you are fully comp and have there permission.A lot of insurers don’t do that now

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glady

Pippamick gave this product an overall rating of 5 / 5

Just got my car insurance

Just got my car insurance from Aviva did it on line and had no problem doing it this why with their on line service it was plan and simple to do and l got all the same benefits as my old insurance at half the cost so good all round.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pippamick

Rudy gave this product an overall rating of 4 / 5

Motor Insurance

Bought motor insurance at a very good price... pleasantly suprised as i assumed Aviva would be one of the more pricey companies. Policy included everything i wanted expl... being insured to drive other vehicles Only let dwn was not being able to communicate with ppl over the phone. I had an enquiry that i wanted to speak to someone abt even called the phone # only to be told to email (then why have a #?) . I personally prefer to speak to humans and have the enquiry resolved straight away rather than wait 24hrs (its annoying and a time waste), but other than that minor pet peeve i am happy with my purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rudy

Sime gave this product an overall rating of 5 / 5

Easy experience

Got an online quote, seemed good but wanted to discuss questions. Person on the end of the phone was knowledgeable and pleasant and got my custom.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sime

A customer gave this product an overall rating of 5 / 5

Insurance quote and buying of insurance

Was very happy with the support the colleague gave over the phone. She clearly explained all the details of the car insurance and listened well to my queries. Would recommend the customer service as part of the insurance package x

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44

Happychick gave this product an overall rating of 5 / 5

Great

I got car insurance and it was really simple to do online and if you needed to talk to someone at customer service it was straight forward.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Happychick

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