Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Buck gave this product an overall rating of 5 / 5

Great service

Took out car insurance very easily done will recommend to everybody

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buck

Petrol gave this product an overall rating of 5 / 5

Very good

I have my app on my phone. Wanted to insure a new car, online didn't work as new reg. was not on system yet. Used phone number in the app.and it was soon sorted. Excellent service from lady on phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Petrol

Shaz gave this product an overall rating of 5 / 5

Very user friendly

New motor insurance. Easy to use my aviva online and the app. When phoning calls always answered promptly, very helpful staff within the UK. Could have got insurance cheaper elsewhere but I decided to pay more for an easier, efficient service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

Gutman gave this product an overall rating of 4 / 5

Great customer service

The Aviva web site is easy to navigate and I was able to generate a motor insurance quote within 15 minutes. The quote was very competitive and comprehensive. However, after purchase I was unable to download the insurance documents due to an error on the web page. Customer service were very helpful and emailed a copy of the documents. I was informed the error would be corrected once the policy became active.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gutman

David gave this product an overall rating of 5 / 5

Great value and first class cover

I have been in insurance for over 40 years. It is sad how personal lines insurance have been reduced to gimmicks, and outrageous marketing budgets. You have to ask how much of the money you pay goes towards often worthless "benefits"

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Scott440 gave this product an overall rating of 5 / 5

Excellent service

I have been with my current insurer for 4 years and the premium just kept going up so as my wife has a motorpolicy with Aviva I did an online quote on your site and than rang to check some details and the lady I spoke to could not have been more helpful and came up with a great price which I went ahead with I could not be more pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Scott440

Stevo gave this product an overall rating of 5 / 5

Great Service

I was very impressed as I phoned the headquarters expecting to be put on hold or to be played terrible music and in fact I got through to a human after 4 rings. This person was very helpful as she cancelled my existing policies and got me a reimbursement and helped set up my new insurance.

I would recommend Aviva to a friend

By:
Gender:
Male

Stevo

Candy gave this product an overall rating of 5 / 5

Quick and easy

I was impressed at the competitive insurance rates how quick and easy it was to obtain my insurance policy in comparison to a hopeless search on comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Candy

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