Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Nicky gave this product an overall rating of 5 / 5

Best price

I bought insurance for me, female, age 25 and having points on my licence I was worried and added partner male, age 24. Here I got the best price and w happy with the package it came with. Great service and great price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nicky

Scottie gave this product an overall rating of 5 / 5

Excellent service

Purchased car insurance , much lower priced than previous insurance company also a better policy with added extras , very impressed and will definitely be a returning customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottie

Peter gave this product an overall rating of 4 / 5

Fair and clear

Previous insurer wanted to increase premium for one driver rather than tow so considered Aviva, with whom already had medical insurance. Contact explained all options clearly, including cost for driving abroad. Cost was far less than previous insurer and seemed reasonable. Aviva have always provided good medical insurance and clearly explained how to make premium just cover what was important.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Matteo gave this product an overall rating of 5 / 5

Great customer service

Excellent,simple without complex questions. Good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matteo

Shep gave this product an overall rating of 5 / 5

Value for money and great customer service

Car insurance for two cars. Very easy process, with significant savings on renewal quote from previous insurer. The process was simple and easily the best on line purchase site I have dealt with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shep

IANL gave this product an overall rating of 4 / 5

EXCELENT CUSTOMER SERVICE

ALL QUESTIONS ANSWERED QUICKLY AND COURTEOUSLY ONLINE QUOTES NOT SO EFFICIENT BUT PERSONAL CONTACT EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

IANL

jakewiltshire01 gave this product an overall rating of 5 / 5

Quick and straightforward

Car insurance. Cheaper and better t@c than previous provider who i was with for many years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jakewiltshire01

Sam211 gave this product an overall rating of 5 / 5

Outstanding service.

I changed my car insurance with Aviva within the year and the change could not have been easier, and I got a great deal. Every time I have contacted Aviva my enquiery has been dealt with efficiently and in a very professional manner. In my experience in terms of value and customer service, Aviva are ahead of other insurance companies by a long way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sam211

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