Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Fraster gave this product an overall rating of 5 / 5

So far so good

For the level of cover and the assurance of a 5 star rated Insurance I am happy with my pricing this year

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fraster

MA51GAR gave this product an overall rating of 1 / 5

LONG WAIT ON PHONE

WAITED OVER 45 MINUTES ON ONE CALL AND 36 MINUTES ON ANOTHER THIS IS RIDICULOUS FOR A COMPANY THE SIZE OF AVIVA VERY DISAPPOINTED AS OUR TIME IS VALUABLE

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
1 / 5

Hi Thanks for taking the time to leave your feedback, we really appreciate it. I'm sorry that you've had to wait so long to speak to our claims team, this isn't acceptable you're right. The quickest way to log your complaint is via our Claims Live Chat team which can be found here: https://www.direct.aviva.co.uk/MyClaims/Public/Motor

Andy, Aviva Online Team

MA51GAR

Tezza gave this product an overall rating of 5 / 5

Great value

Car insurance on renewal I was impressed with the ease of the website and the value, it was easy to get a quote and with a company that you feel you can trust to look after you in the event of a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tezza

trickydicky gave this product an overall rating of 5 / 5

Good British Company

Motor and Home Buildings/Contents purchased. I am a former Aviva employee now Aviva pensioner so I appreciate good value for my money. Also my insurance were formerly with LV and Legal and General for many years -good British Companies that have been swallowed up by Allianz. Time to go back to my roots! You should go back to the Norwich Union branding

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trickydicky

HappyChappy gave this product an overall rating of 5 / 5

Smooth Transaction

Taken out Car Insurance online through Top Cashback site. Nice and easy to complete the application form and a good quote given. Accepted the quote and will get some money back in a few months time - win win situation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyChappy

Rajiv gave this product an overall rating of 5 / 5

Unique and with great value for money

I bought this insurance for myself and my spouse as additional driver. I got an amazing deal. This product also has a unique feature which allows you to drive any car if needed with full comprehensive cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rajiv

JohnR gave this product an overall rating of 5 / 5

Great Insurance deal

I needed car insurance having come out of a company car after 15 years and had no no claims history other than a letter from the company insurance. Having used Aviva previously, I called and spoke to a very helpful lady who told me what Aviva could do, got a choice of insurance packages and easy as that. The documents were available online almost immediately. Great service, great package. Would have no hesitation in using them again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnR

howie gave this product an overall rating of 5 / 5

fair

The service with Aviva was excellent.. the problem being with the repairs..not such a good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

howie

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