Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jonny gave this product an overall rating of
Competitive prices
01/12/2019
Cheapest insurance I could find and makes it even better because aviva are a massive company.
I would recommend Aviva to a friend
- By:
- Jonny
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jonny
Sandy gave this product an overall rating of
Web site very easy to navigate
30/11/2019
Very good price good value for money.the Web site is easy to get around very happy
I would recommend Aviva to a friend
- By:
- Sandy
- Gender:
- Female
Sandy
Alan gave this product an overall rating of
Excellent service
30/11/2019
Questionnaire for quotation was very clear, I got some very helpful advice over the telephone and the quote was very competitive
I would recommend Aviva to a friend
- By:
- Alan
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alan
NickB gave this product an overall rating of
Great service and great price. Really happy with the service as well!
30/11/2019
As per above really happy with the benefits and cover!
I would recommend Aviva to a friend
- By:
- NickB
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
NickB
Happycustomer gave this product an overall rating of
Fantastic customer service. Quick response.
30/11/2019
From start of enquiry to obtaining insurance everything was arranged quickly and proffesionaly. Thank you to all.
I would recommend Aviva to a friend
- By:
- Happycustomer
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Happycustomer
Milesahead gave this product an overall rating of
Good Deal
29/11/2019
I’ve bought fully comp insurance on the one family car which includes business use for myself. I can also drives another persons car with their permission which I do from time to time fully comp too. I’ve come back to AVIVA having left a couple of years ago due to renewal costs being overwhelming but they now claim to offer the same as a new customer so we’ll wait and see on that. All documentation has arrived on time.
I would recommend Aviva to a friend
- By:
- Milesahead
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Milesahead
Bitza gave this product an overall rating of
Super
29/11/2019
Car insurance. Easy to purchase and the best deal on the market. Thanks!
I would recommend Aviva to a friend
- By:
- Bitza
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bitza
Joany gave this product an overall rating of
Great service
28/11/2019
Service, quick and easy to manage. Brilliant price too. Would recommend the service to anyone
I would recommend Aviva to a friend
- By:
- Joany
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Joany