Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

K3v1n gave this product an overall rating of 5 / 5

Outstanding Company with excellent customer service

Claim process was quick, easy and speedy. All representatives of the company were very sympathetic with the situation, very understanding, very courteous and went the extra mile wherever possible I.e re-delivering my repaired vehicle far earlier than expected.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

K3v1n

Demand83 gave this product an overall rating of 5 / 5

Fantastic

Having always used comparison sites I was surprised at how much of a saving was available from Aviva compared to the “cheapest” option from the comparison site. There’s also no fee for paying monthly!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Demand83

Christine gave this product an overall rating of 5 / 5

Car Insurance

I have taken out My comprehensive insurance with Aviva because the price is very good for the service I need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Christine

Aliw gave this product an overall rating of 5 / 5

Easy to use

Quick and easy to use. Good value. Interest free monthly payments are great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aliw

George gave this product an overall rating of 5 / 5

Great price

Great price , good insurance, very easy to purchase , good app for phone , easy for change car , call center very kind , all is just excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

noha gave this product an overall rating of 5 / 5

amazing customer service

bought car insurance. very competitive premium. my insurance was done in no time. excellent, fast and straightforward customer service. very helpful advisers. thank you AVIVA team

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

noha

Sol44 gave this product an overall rating of 4 / 5

Good insurance product with great features & benefits

AvivaPlus is quite a new insurance policy that make it easier to have by adding all alternative benefits. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sol44

puddle gave this product an overall rating of 5 / 5

Good service

Did it by phone as had trouble with website. All went ok.

I would recommend Aviva to a friend

By:

puddle

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