Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Rw88 gave this product an overall rating of 5 / 5

Car insurance

I bought car insurance with aviva. Was a great price and plenty of options to add things to your policy. Easy to use website. Was recommended aviva and Would recommend to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rw88

Wildey4862 gave this product an overall rating of 5 / 5

Easy to take out and EXCELLENT Value for Money

Buying direct delivered simplicity, convenience, and great value for money. What's not to like about this? Nothing, delighted with my new care insurance and the cost was substantially below what another provider offered as a renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wildey4862

boldiefred gave this product an overall rating of 5 / 5

Boldiefred

Car insurance and house insurance good price and very good policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boldiefred

Sami82 gave this product an overall rating of 5 / 5

Fast and reliable

Very friendly employees,fast and good prices,i would strongly recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sami82

3putt gave this product an overall rating of 5 / 5

Insurance

Excellent service from start to finish, great value on a multi vehicle policy and so refreshing when a company does not take the opportunity to inflate the premium on a next day policy. The sign of true professionals.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

3putt

CaroleB55 gave this product an overall rating of 5 / 5

Great service

I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CaroleB55

Anser gave this product an overall rating of 5 / 5

Great customer service

I love the experience a have with Aviva.. the advisors where great highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Anser

Ariana gave this product an overall rating of 5 / 5

Car. Home and life insurance

Aviva car gave me brilliant service . I have recommended Aviva to my friends as well and they are going to change their home and car to Aviva I have my car home and life insurance with Aviva and would recommend any time very reliable service and looks after you I’m very pleased with them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ariana

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