Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bluelightnin gave this product an overall rating of
Honest and helpful
28/12/2019
There was a problem with my online account when I first tried to get a quote. When I called up the staff never doubted the issue and resolved everything patiently answering all my questions.
I would recommend Aviva to a friend
- By:
- Bluelightnin
- Gender:
- Female
- Age:
- 45 to 54
Bluelightnin
A customer gave this product an overall rating of
Good customer care
28/12/2019
Full car insurance and the gentlemen I spoke to was very helpful
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Govi gave this product an overall rating of
Quick and simple
27/12/2019
Had a very good experience buying my insurance. It was very quick and straight to the point
I would recommend Aviva to a friend
- By:
- Govi
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Govi
WoldsTalisman gave this product an overall rating of
Really Professional Service
26/12/2019
I was delighted to place my car insurance with AVIVA after so much uncertainty with other providers. All the staff with whom I spoke were so friendly, knowledgeable and interested to listen to what I had to say. My cover is much more than I could have obtained elsewhere and I would definitely recommend AVIVA Plus to anyone who wants a good comprehensive cover with additional services. I now have complete peace of mind to enjoy my new car.
I would recommend Aviva to a friend
- By:
- WoldsTalisman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
WoldsTalisman
Jane gave this product an overall rating of
Easy and quick
26/12/2019
Totally happy with Aviva ,straight forward to apply for my car insurance, just took minutes. And happily my Spanish no claims of five years was accepted without any problems. My son recommended Aviva and I'm so pleased he did.
I would recommend Aviva to a friend
- By:
- Jane
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jane
Lizzie gave this product an overall rating of
Helpful staff to take out insurance. Proof of the pudding will be if there is a claim.
26/12/2019
Car insurance. Relatively easy to take out, despite some website issues, as staff really helpful with problems, both online and by phone. Not the cheapest, but it appears to give good cover, especially for foreign use. I do feel apprehensive about the documents I have received however, which seem heavy on small print and are much less simple and easy to read than my previous insurer’s documents. I am concerned about the implications for making a claim, should it be needed. Let’s hope everyone would be as helpful at that stage.
I would recommend Aviva to a friend
- By:
- Lizzie
- Gender:
- Female
- Age:
- 65 or over
Hi Lizzie, thank you for insuring with us and your positive review today. I'm glad to hear my colleagues could help you work through difficulties you found online but we are grateful for the feedback so we can continue improving it. With respect to the cover you have, if you have any concerns about what you can or can't claim for, please don't hesitate to send us an email at ukdisupport@aviva.com (or contact us through any other channel of your choice choice, be that phone, live chat or social media) and we can clarify any points you wish as well as check if we have options to expand your cover if necessary.
Yannis, Aviva Web Team
Lizzie
Fkba gave this product an overall rating of
Customer service
26/12/2019
This is my first time with Aviva. Unfortunately I recently had to submit a claim after thieves damaged my vehicle. I am so impressed with the professionalism and speed by which they dealt with the claim that I hope to remain with them after my renewal. I certainly would have no hesitation in recommending them to others- and I have been driving for over 30 years!
I would recommend Aviva to a friend
- By:
- Fkba
- Gender:
- Female
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Thank you very much for the kind words! I'm very sorry to hear of what happened to your vehicle, but I'm warmed to hear that we could help in a difficult spot. Thanks again and we wish you a very happy new year.
Yannis, Aviva Web Team
Fkba
Garydk gave this product an overall rating of
Excellent
24/12/2019
Bought AvivaPlus car insurance. Really easy to get a quote online, only took minutes. Excellent quality insurance, better than my previous one and almost half the price. Also a well known and trusted brand. Only problem, I wanted to pay a one off annual payment, but had to pay monthly.
I would recommend Aviva to a friend
- By:
- Garydk
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Garydk