Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tezza gave this product an overall rating of
Just great online experiance
09/09/2019
not a bad price and have 4 cars insured and i love the app its very good and clear
I would recommend Aviva to a friend
- By:
- Tezza
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tezza
Shemmy gave this product an overall rating of
So easy to use your system
08/09/2019
Car insurance easy to negotiate and and quick response very pleased
I would recommend Aviva to a friend
- By:
- Shemmy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shemmy
Rolo gave this product an overall rating of
Seamless, perfect experience
04/09/2019
I bought car insurance on Aviva Plus, the new product - and the whole process was brilliant. Got a very competitive quote, and buying it was easy. When I had to speak to customer services they were really friendly and helpful and sorted my query out quicker than I'd expected. Communication has been excellent and I've felt informed throughout. So far, a really good experience, let's hope it continues if I need to claim!
I would recommend Aviva to a friend
- By:
- Rolo
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rolo
Pixie gave this product an overall rating of
Great value
04/09/2019
About 20 percent of another quote that I had.with and that's fully comprehensive with all the trimmings. Easy to use online form too.
I would recommend Aviva to a friend
- By:
- Pixie
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pixie
DavidW gave this product an overall rating of
Simple, efficient, good value
04/09/2019
Already had Home Insurance for a couple of years with AVIVA. I am normally very loyal to my providers unless I feel let down. My car insurance came up for renewal and Direct Line obviously considered that an increase of 27per cent worked for them. Despite me still being under 60, having maximum NCB, and only doing c10k miles per annum they must have thought that I was a higher risk than I was last year. AVIVA apparently thought considerably different to that and quoted me a price on a like for like basis which is less than what I paid to DLG for 2018/19. Consequently I now use AVIVA for both car insurance and home insurance. I will also move my wife’s car insurance to AVIVA when it next falls due.
I would recommend Aviva to a friend
- By:
- DavidW
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DavidW
Bilco gave this product an overall rating of
Simplicity of the system and good customer service.
04/09/2019
I read through the quoted insurance and noted it did cover myself third party for driving other vehicles with the owners permission. This was not quoted in slightly cheaper offerings. Overall Aviva seemed the most practical and financially acceptable quote I was offered.
I would recommend Aviva to a friend
- By:
- Bilco
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bilco
Bazza gave this product an overall rating of
Quick and easy
03/09/2019
I bought car insurance it was so quick and easy good price and good policy
I would recommend Aviva to a friend
- By:
- Bazza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bazza
Mick gave this product an overall rating of
Was very easy to get cover and the price was good.
03/09/2019
Car insurance, but will be looking at moving my house insurance when time comes
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick