Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Abingdonaa gave this product an overall rating of 5 / 5

Great cover as standard in the premium policy.

The policy offers no excess on glass, ability to own repairer without penalty Also one can drive other cars for limited time on fully comp cover..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abingdonaa

Rosm gave this product an overall rating of 5 / 5

Mararrty3

We have went back to Aviva car insurance. What they offered was 2nd to none. The price was very competitive and we are very happy with the Policy also, it was arranged in about 15 minutes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rosm

David gave this product an overall rating of 5 / 5

Great customer service

I’ve got car and personal Insurance’s.with Aviva they make it easy to arrange and where very helpful on the best one for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

David

db1812db gave this product an overall rating of 5 / 5

Great Customer Service.

In a phonecall to the Aviva Pensions to check on a workplace pension scheme: the agent was very helpful. So helpful that I have now not only transfered my old Workplace pension, but have transfered my Car Insurance too. A recent programme about fraud shone AVIVA is a very good light. I trust very little these days, however I have that 'comforted' feeling about my actions with this company. Thank you, AVIVA!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

db1812db

Claretjohn33505 gave this product an overall rating of 5 / 5

Top experience from Aviva

All covered now, house and car with Avoca. Good service and competitive prices.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Claretjohn33505

Mowglilad gave this product an overall rating of 5 / 5

Great value

Got a quote on my car insurance , which did not take long at all, s I a saved mr a lot of money . Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mowglilad

John gave this product an overall rating of 4 / 5

Get there eventually

Aviva offer excellent insurance deals and at one time treated existing customers as well as new customers. However 2 years ago this change and insurance increased substantially phoned customer care and best offer given saved about £20. Not happy as still an increase of £50+. This year up again by £79 do again phoned cust service as I'd rather remain with insurer I could trust but was ready to change as I had never made a claim so wanted to express how put out I was. Pleased to say they were able to offer me a similar deal with a reduction in cost. Just hope I can get similar deals in future years

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hi John, thanks for renewing with us and I'm glad we were able to get you a competitive premium again this year. I have checked with the reference we can see from your verified purchase and can see your concerns relating to this have been logged, we can use this to make things better for you in future and limit any further inconvenience. Thanks again for your positive review and don't hesitate to contact us if there's anything we can help with for your insurance with us.

Yannis, Aviva Web Team

John

Andy gave this product an overall rating of 4 / 5

Competitive renewal

Comprehensive policy including almost everything you might want. there are cheaper quotes out there from price comparison websites, but once you adjust for things like legal claim protection, NCB protection and so on, the premium is really quite competitive. And it’s much better to deal direct with the insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andy

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