Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Punch gave this product an overall rating of 5 / 5

Va Insurance

Van Insurance for work Got a perfectly adequate cover for a lot cheaper than my renewal quote from the previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Punch

Jimbob gave this product an overall rating of 4 / 5

Quick and easy to deal with

Nice and easy to deal with, easy to apply online, policy was nice and clear and price was pretty reasonable. What more can I ask. Can't comment on what they're like if I need to make a claim but I will hope that doesn't happen

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jimbob

FootyDave gave this product an overall rating of 5 / 5

Good experience

Bought car insurance, very pleased with the cover, informative & pleasent lady on the phone, great price. All sorted quickly & efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FootyDave

A customer gave this product an overall rating of 5 / 5

Great customer s

I bought a car policy from Aviva. The price of the policy is very good. Aviva is serious company that i highly recommend.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Innuendo gave this product an overall rating of 5 / 5

Clear, straightforward insurance.

Tried Aviva for first time, whole process was very straightforward. A good level of cover for what i consider a reasonable price with the promise of no ridiculous price hikes in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Innuendo

Knig gave this product an overall rating of 5 / 5

Good Value

Easy process,quite painless. Much cheaper than my previous policy. I moved from Aviva previously because I found it cheaper elsewhere. However Aviva are much easer to deal with and more professional, and now very good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Knig

Cristian gave this product an overall rating of 2 / 5

Not so happy

I have two policies with Aviva but NCD (3 years) was accepted just for one even if it's on the same person. I think I will look for an insurer who can accept NCD for my both cars (one can and one small car).

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Ease of purchase
3 / 5

Hello. I'm sorry to see your post today. We can only accept no claims on one vehicle at a time, that's correct. IT' a shame that you aren't looking to stay with ourselves. So I can log your concerns and look into this for you further, please could you email us on social@aviva.com with your policy number.

Liv, Aviva Online Team

Cristian

Reggie gave this product an overall rating of 4 / 5

Car renewal

My car insurance was up for renewal and I looked around the market and the cover offered was good value and easy to set up. I also liked the price promise on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Reggie

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